Distressed Passenger Agent

Corpay, Inc.

Job Overview

Location

Mexico Remote - Lodging

Job Type

Full-time

Full Job Description

📋 Description

• The Distressed Passenger Agent plays a critical role in ensuring passengers facing travel disruptions are promptly and safely accommodated during irregular operations, directly supporting customer experience and operational continuity for Corpay’s Lodging division.
• Day to day, the agent receives booking requests via multiple channels (ConneX App, email, chat, phone, screen printer, walk-ups), coordinates hotel accommodations with vendors, manages emergency relocations, processes payments, maintains accurate records in TA Connections System, and collaborates with internal teams to resolve passenger issues under pressure during flight delays or cancellations.
• Corpay is a global technology leader in commercial payments, specializing in solutions for fuel, payables, toll, and lodging expenses, serving millions across 80+ countries with a culture of innovation, inclusivity, and regulatory compliance.
• In this role, the agent will develop expertise in crisis coordination, hotel sourcing and negotiation, operational workflow management under pressure, and cross-functional collaboration — gaining valuable experience in travel logistics, customer service excellence, and compliance-driven operations within a multinational fintech environment.

🎯 Requirements

• Excellent interpersonal, written, and verbal communication skills
• Proficiency with Connex and PC tools
• Reliable internet connection (100 mbps or higher) and quiet home-work environment
• Willingness to work flexible hours including evenings, weekends, and during high-demand irregular operations
• Ability to work independently and as a contributing team member
• Familiarity with hotel sourcing, market research, and rate negotiation

🏖️ Benefits

• Opportunity to work remotely from Mexico with a global fintech leader
• Exposure to high-stakes operational crisis management in travel logistics
• Inclusive and supportive workplace culture with commitment to diversity and equal opportunity
• Clear reporting structure to an Operations Manager with potential for growth
• Engagement in meaningful work that directly impacts passenger well-being during travel disruptions
• Access to specialized tools and systems (ConneX, TA Connections) used in global lodging operations

Skills & Technologies

Remote

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Corpay, Inc.

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About Corpay, Inc.

Corpay, Inc. is a global corporate payments company that provides commercial payment solutions including accounts payable automation, virtual card programs, cross-border payments, and fleet and lodging expense management. Serving businesses of all sizes, it processes billions in payment volume annually through technology platforms that integrate with ERP and accounting systems to streamline workflows, enhance controls, and deliver working capital benefits.

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