Job Overview
Location
Remote
Job Type
Contract
Category
Customer Success
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As a District Onboarding Manager on the Customer Success team, you will be the first point of contact for district partners to help them implement ClassDojo at scale across their schools, ensuring projects are delivered on time, error-free, and aligned with district goals.
- • You will manage a portfolio of approximately 30 projects during a short-term contract from June to September 30, 2026, overseeing the full onboarding lifecycle including kickoff calls, project planning, progress tracking, risk identification, and cross-functional collaboration with technical, training, account, product, and support teams.
- • You will create internal and external project plans, professional development strategies, and communication plans that drive high adoption and implementation milestones while maintaining clear, proactive communication with stakeholders.
- • You will deepen your understanding of ClassDojo’s products and services to strategically guide district partners in maximizing their use of the platform, contributing to improved educational outcomes and scalable implementation processes.
- • You will join a highly talented, entrepreneurial, and innovative team at ClassDojo, a mission-driven company used in over 95% of U.S. schools and reaching ~51 million children globally, where you’ll help shape the future of education through impactful, large-scale edtech implementation.
- • You will gain hands-on experience in scaling edtech solutions within K-12 districts, refine your project management and customer success skills in a high-growth environment, and contribute to building efficient, repeatable systems that support long-term customer success.
🎯 Requirements
- • 2+ years of project management and/or customer success manager experience in a SaaS environment
- • Proven ability to independently manage 30+ projects on tight deadlines with a high level of organization and accuracy
- • Strong written and verbal communication skills
- • High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs
- • Experience working on cross-functional projects with multiple internal stakeholders
- • Experience in EdTech and implementing SaaS products for K-12 schools and districts
- • Ability to learn new technology and products quickly
- • Familiarity with tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion
🏖️ Benefits
- • Fully remote position with flexibility to work from anywhere, requiring only significant overlap with Americas time zones
- • Competitive hourly rate range of $35–$50/hr based on location, experience, and skillset
- • 40-hour workweek with a predictable schedule (~9:00 a.m. to ~5:00 p.m., Monday–Friday) in your local time zone
- • Opportunity to work with a mission-driven company impacting over 51 million children across ~180 countries
- • Exposure to cross-functional collaboration with top-tier talent from companies like Instagram, Netflix, Dropbox, Stripe, Uber, and Y Combinator
- • Chance to contribute to scalable education innovation and gain deep experience in K-12 edtech implementation
Skills & Technologies
About ClassDojo, Inc.
ClassDojo is a San Francisco-based educational technology company that provides a communication platform connecting teachers, students, and families. Founded in 2011, the company offers tools for classroom management, student portfolio sharing, and real-time messaging, enabling educators to share updates, photos, videos, and feedback with parents. The platform is used in over 95% of U.S. K-8 schools and supports 35+ languages, aiming to build positive classroom culture and strengthen school communities through transparent communication and engagement.
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