Job Overview
Location
Los Angeles County, CA
Job Type
Full-time
Category
Product Management
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for clients with complex health and social needs, coordinating care across doctors, specialists, pharmacists, social services, and other providers to ensure alignment on care goals.
- • Manage client cases by assessing needs in physical health, mental health, substance use disorder (SUD), oral health, palliative care, memory care, trauma-informed care, housing, and social supports.
- • Develop and oversee client care plans and set SMART goals, evaluating progress and updating plans based on ongoing assessments.
- • Provide care services in the client’s residence, healthcare facilities, or via telehealth, ensuring accessibility and timely intervention.
- • Connect clients to community-based services and social supports, including transportation arrangements through ACCESS and other resources.
- • Advocate for clients with healthcare professionals, including primary care providers, to secure appropriate services and remove barriers to care.
- • Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles in all client interactions.
- • Conduct outreach and engagement activities to facilitate enrollment in the Enhanced Care Management (ECM) program and log all activities in the Client Relationship Management (CRM) system.
- • Maintain accurate and up-to-date patient records in the Electronic Medical Record (EMR) system and other business systems.
- • Complete all required documentation, including outcome measures, within deadlines established by individual care plans.
- • Prepare and submit monthly reporting to ensure program compliance with regulatory and operational standards.
- • Attend all required training sessions and stay current on ECM protocols, policy updates, and best practices.
- • Travel up to five days per week throughout Los Angeles County to conduct in-person client visits, requiring reliable transportation and a clean driving record.
- • Work a hybrid schedule combining in-field and remote duties, with core hours Monday–Friday, 8:30 a.m.–5:00 p.m. Pacific Time, and flexibility for occasional evenings or weekends.
- • Communicate effectively with clients, caregivers, family members, and care team partners to promote wellness, recovery, independence, and member empowerment.
- • Ensure compliance with vaccination requirements, including influenza vaccination for patient-facing roles.
- • Verify identity and work eligibility through E-Verify upon hire.
🎯 Requirements
- • 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations
- • Clean driving record, valid driver's license, and reliable transportation
- • Willing and able to work Monday–Friday, 8:30 a.m.–5:00 p.m. Pacific Time, with flexibility for evenings/weekends
- • Working knowledge of government and community resources related to social determinants of health
- • Excellent oral and written communication skills and positive interpersonal skills
- • General computer skills and working knowledge of Google Workspace, MS Office, and the internet
🏖️ Benefits
- • Hybrid work model combining in-field and remote responsibilities
- • Opportunity to make a profound daily impact on individuals with complex care needs
- • Employment with an organization committed to core values of Excellence, Compassion, Curiosity, and Integrity
- • Inclusion in a close-knit community focused on caring for both clients and team members
Skills & Technologies
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About Vynca
VyncaCare is a healthcare services and technology company focused on serious illness management. They work with healthcare providers, health plans, and risk-bearing organizations to deliver palliative care, advance care planning, care coordination, symptom management, and supportive care services. Their model combines virtual and in-person care, with interdisciplinary teams who help patients and families facing complex, chronic, or life-limiting illnesses. They aim to improve quality of life, reduce unnecessary hospital visits, and make serious illness care more accessible, especially at home.
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