Embedded Customer Success Manager

📋 Description

• • As an Embedded Customer Success Manager at Workato, you will play a pivotal role in driving customer success for the company’s fastest-growing Embedded Business Unit, partnering with software companies to embed Workato’s integration and automation platform directly into their products, enabling them to launch, sell, and scale native integration offerings to their own customers.
• • Day to day, you will own a portfolio of embedded customers, managing renewals and driving net revenue retention targets; understand each customer’s business goals and success metrics to build tailored success plans; proactively identify risks to retention and adoption; conduct executive business reviews; guide customers through product launches and go-to-market readiness; enable customer product, engineering, and sales teams on Workato’s platform; partner on technical solution design to maximize platform value; identify expansion opportunities; advise on integration product strategy including packaging, pricing, and go-to-market design; support sales enablement and internal champion development; collaborate with product teams to advocate for customer needs and influence the roadmap; serve as the voice of the customer internally; and partner cross-functionally with Account Executives, Solutions Engineers, and Professional Services on pre- and post-sale activities while contributing to internal playbooks and best practices.
• • Workato is a leader in enterprise orchestration, transforming technology complexity into business opportunity by helping businesses globally streamline operations through connecting data, processes, applications, and experiences via its AI-powered platform. Trusted by 400,000+ global customers, the company fosters a flexible, trust-oriented culture that empowers ownership, innovation, and teamwork, while balancing productivity with self-care through a vibrant work environment and comprehensive benefits.
• • In this role, you will develop deep expertise in embedded SaaS business models, enterprise software partnerships, and platform-led growth strategies; sharpen your ability to operate credibly across technical and executive audiences; build strategic influence in product roadmap shaping; master enterprise renewal and expansion motions; and grow as a trusted advisor who drives measurable customer outcomes and internal innovation through cross-functional collaboration.