Engagement Manager

Airops Inc.

Job Overview

Location

New York , San Francisco or Remote

Job Type

Full-time

Full Job Description

📋 Description

• Engagement Manager at AirOps Inc. is a strategic, hands-on role focused on delivering measurable outcomes for enterprise customers who have purchased expanded services beyond the core platform. This role is critical to ensuring that high-value clients not only adopt AirOps’ AI-powered content engineering platform but also achieve tangible improvements in SEO, AEO (Answer Engine Optimization), and content performance through expert-led execution and strategic guidance.
• Day-to-day responsibilities include embedding with key enterprise accounts to own end-to-end delivery of scoped initiatives such as SEO and AEO roadmaps, content audits, keyword strategy development, content workflow design, and structural recommendations; running regular engagement calls to align cross-functional stakeholders, track progress, and drive accountability; partnering with Strategic Account Managers and Sales teams during pre-sales to provide deep SEO/AEO expertise that strengthens deal closure; independently managing deliverables within defined engagement scopes to reduce burden on senior strategy leads; and translating complex data and analysis into clear, actionable priorities that resonate with both technical practitioners and executive leadership.
• AirOps is a fast-growing, venture-backed startup headquartered in San Francisco and New York, with a remote-friendly culture, serving innovative marketing teams at companies like Ramp, Chime, Carta, and Rippling. The company is building the definitive platform for content engineering in the AI era, helping brands stay visible and authoritative as discovery shifts from traditional search to AI-driven platforms. The team values extreme ownership, quality, curiosity, customer success, and respectful candor, fostering an environment where impact and learning go hand-in-hand.
• In this role, you will deepen your expertise in enterprise SEO and AEO while gaining direct influence over customer outcomes at scale. You’ll develop advanced skills in stakeholder management, strategic storytelling, and cross-functional leadership, positioning yourself as a trusted advisor to marketing leaders. Success here means not only shipping high-quality work but also shaping how enterprises approach content in the age of AI—potentially paving the way for future growth into leadership roles in customer success, strategy, or services delivery within a high-growth B2B SaaS environment.

🎯 Requirements

• Deep, hands-on experience delivering enterprise SEO work, with proven ability to translate analysis into clear priorities, roadmaps, and actionable recommendations for marketing, content, and design teams.
• Track record of owning client-facing deliverables end-to-end, including SEO audits, keyword strategies, content workflows, and AEO frameworks, consistently shipped on timeline and aligned with business goals.
• Strong facilitation and communication skills: ability to run productive meetings, drive alignment among diverse stakeholders, and communicate complex ideas clearly to both practitioners and senior leadership.
• Comfort operating at a senior level—capable of engaging deeply with technical teams while also advising executives with confidence and clarity.
• Experience as a senior SEO or AEO strategist at a digital agency serving enterprise clients, OR as an in-house Head of SEO or Senior Content Strategist managing complex content programs.
• Demonstrated experience introducing or scaling AEO (Answer Engine Optimization) initiatives in an enterprise context, including structuring content for AI citation and visibility.

🏖️ Benefits

• Equity in a fast-growing startup backed by Greylock, Unusual Ventures, Wing VC, and Founder Collective, offering meaningful upside as the company scales.
• Competitive, location-tailored benefits package including health, dental, vision, and wellness support designed to meet employees’ needs across New York, San Francisco, and remote locations.
• Flexible time off policy that empowers employees to manage their time responsibly, supporting work-life integration and sustained high performance.
• Comprehensive parental leave policy supporting new parents across all genders and family structures.
• A fun-loving, intellectually curious, and slightly nerdy team culture that values learning, experimentation, and moving fast while enjoying the journey.

Skills & Technologies

Remote

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Airops Inc.

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About Airops Inc.

Airops is a leading provider of AI-powered solutions for operational efficiency. Their platform integrates seamlessly with existing business systems to automate complex workflows, enhance decision-making, and drive significant cost savings. By leveraging advanced machine learning algorithms and natural language processing, Airops empowers organizations across various industries, including finance, healthcare, and logistics, to optimize their operations. The company focuses on delivering tangible business outcomes through intelligent automation, enabling clients to reduce manual effort, minimize errors, and improve overall productivity. Airops is committed to helping businesses navigate the complexities of modern operations with cutting-edge AI technology.

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