Engagement Manager - Americas

Ashby Inc.

Job Overview

Location

Remote - US

Job Type

Full-time

Full Job Description

📋 Description

• As an Engagement Manager at Ashby Inc., you will serve as a highly cross-functional member of the Professional Services team within the Customer Success organization, responsible for shaping customer journeys before implementation begins to improve enterprise sales win rates, accelerate time-to-value, and drive long-term customer outcomes.
• Day to day, you will act as a trusted advisor to prospective customers, partner with Account Executives and Solutions Engineers to scope and design implementation approaches, translate customer needs into tailored go-live plans, align stakeholders on outcomes and timelines, create and negotiate Statements of Work, ensure smooth sales-to-PS handoffs, participate in kickoff calls, and refine professional services go-to-market motions by identifying patterns and contributing to playbooks and frameworks.
• Ashby is a growing SaaS company focused on talent acquisition and hiring software, operating with principles of Continuous Improvement and deep customer care. The Professional Services team works closely with Enterprise Sales to ensure successful implementations, and this role is pivotal in aligning pre-sales motions with delivery to reduce implementation risk and increase buyer confidence.
• In this role, you will develop expertise in enterprise SaaS implementation strategy, strengthen your ability to diagnose business processes and translate them into scalable solutions, gain experience influencing executives and aligning cross-functional teams, and contribute to refining GTM motions that directly impact customer success, retention, and expansion.

🎯 Requirements

• 5+ years of experience in Enterprise SaaS across Solutions Consulting, Professional Services, or Management Consulting
• Strong ability to diagnose business processes and translate them into scalable technical solutions
• Experience with complex, multi-stakeholder deals involving meaningful implementation components
• Comfort navigating collaboration between pre-sales and post-sales teams
• Excellent communication skills with ability to influence executives and align cross-functional teams
• Strong judgment to balance customer needs, business outcomes, and operational feasibility

🏖️ Benefits

• Competitive compensation is offered
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with conference coverage upon manager approval
• 10-year exercise window for stock options

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Ashby Inc.

Visit Website

About Ashby Inc.

Ashby provides recruiting software that combines applicant tracking, candidate relationship management, and analytics in a single platform. It enables recruiting teams to manage pipelines, schedule interviews, communicate with candidates, and generate reports using customizable workflows and automation. The platform integrates with email, calendars, and other recruiting tools to consolidate data and streamline hiring processes. Founded in 2018, Ashby serves high-growth technology companies and enterprises seeking to improve hiring efficiency and make data-driven recruiting decisions.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.