Engineering Manager

CSG Systems International, Inc.

Job Overview

Location

India Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead people management for 15–20 engineers across 2–3 Scrum teams within an Encompass release train, including hiring, onboarding, performance management, compensation input, and promotion recommendations.
• Provide direct coaching, feedback, and career development support to Encompass engineers, ensuring alignment with CSG’s performance review cycles (end-of-PI, quarterly, and annual appraisals).
• Deliver structured performance feedback for partner and other-organization developers to their respective line managers.
• Foster an inclusive, psychologically safe culture across a globally distributed, predominantly remote engineering team.
• Be accountable for delivery outcomes across 2–3 Scrum teams, ensuring predictability against PI and iteration objectives, sustainable throughput, and high-quality outputs.
• Partner with Technical Leads and Scrum teams to validate the realism and achievability of PI and sprint plans based on team capacity and skill sets.
• Ensure teams adhere to Encompass Engineering’s defined culture, standards, and practices in development, testing, release, deployment, documentation, and AI adoption.
• Review and approve teams’ PI and iteration plans before formal sign-off.
• Monitor team progress, identify risks and impediments, and escalate issues requiring leadership intervention.
• Own and continuously improve core engineering practices: Development, Test, Release, Deployment & Documentation, and AI Adoption in Engineering.
• Serve as Primary Practice Lead for one core engineering practice and potentially Secondary Lead for another, running the corresponding community of practice.
• Translate Strategic Architect and System Architect vision into actionable standards, templates, and playbooks for engineering teams.
• Plan and secure capacity for practice-related work—including frameworks, tools, training, documentation, and AI patterns—and ensure visibility in PI and sprint plans through collaboration with RTEs and Scrum Masters.
• Track and improve practice health metrics such as automation coverage, documentation completeness, CI/CD health, AI usage impact, and change failure rate.
• Promote responsible, human-in-the-loop use of AI tools (e.g., Cursor, Glean, AI-assisted test frameworks) for coding, testing, analysis, and documentation.
• Ensure all AI usage complies with security, privacy, compliance, and quality guardrails established by the Strategic Architect Group.
• Embed AI-assisted workflows into daily engineering activities to enhance productivity and code quality.
• Measure the impact of AI adoption on productivity and quality, refining prompts, patterns, and training based on data and team feedback.
• Shape team composition across 2–3 Scrum teams to optimize skills, experience, domain knowledge, growth opportunities, and resilience to attrition.
• Ensure effective operation of Scrum Masters and Technical Leads within the Product Group.
• Collaborate closely with Product Owners, RTE/ART leadership, Architecture, HR, Talent, and Finance on backlog prioritization, workforce planning, and people programs.
• Actively participate in communities of practice (developers, testers, AI, etc.) and organization-wide initiatives across Bangalore and global locations.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience
• 8+ years in software engineering roles (Developer, SDET, or similar)
• 3+ years in a people-leadership role (Engineering Manager, Team Lead, or equivalent), ideally leading multiple Agile teams
• Demonstrated success delivering outcomes across multiple Scrum teams in an Agile/SAFe environment
• Proven experience implementing and improving engineering practices (coding standards, testing, CI/CD, documentation)
• Strong understanding of Agile/SAFe (Scrum, PI planning, ARTs, RTE, SM, PO roles)

🏖️ Benefits

• Opportunity to lead AI-native engineering practices across a global organization
• Work in a remote, globally distributed environment with a focus on psychological safety and inclusion
• Collaborate with Strategic Architect and System Architect teams to shape engineering standards
• Participate in communities of practice and organization-wide initiatives across Bangalore and international locations

Skills & Technologies

Remote

Degree Required

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CSG Systems International, Inc.

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About CSG Systems International, Inc.

CSG Systems International provides cloud-based revenue management, customer experience, and payment solutions for communications, media, and other service providers worldwide. Its platform handles billing, charging, mediation, analytics, and digital monetization across wireless, wireline, cable, satellite, and OTT services. The company supports complex partner settlements, content monetization, and customer lifecycle management, serving large enterprises and government clients. Operations span North America, Europe, and Asia-Pacific.

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