Job Overview
Location
Remote (Hungary)
Job Type
Full-time
Category
Engineering Manager
Date Posted
March 27, 2026
Full Job Description
đź“‹ Description
- • As an Engineering Manager at GoTo, you will lead a high-performing engineering team within the Customer Support Platform (CSP) team of the Digital Workplace division, directly contributing to the development and operation of enterprise-grade software that enables scalable, reliable, and high-quality customer support experiences for millions of users worldwide. Your leadership will be pivotal in translating technical vision into tangible outcomes, ensuring that the team delivers solutions that solve real customer problems with a focus on quality, operational excellence, and innovation—particularly in the thoughtful application of AI to drive practical value.
- • Your day-to-day responsibilities will include people leadership through coaching, career development, regular 1:1s, and guiding team members through shifting priorities with clear, empathetic communication; overseeing delivery and execution across projects and operational work in an agile environment to ensure priorities are transparent, progress is measurable, and commitments are consistently met; driving operational excellence by fostering shared ownership of deployments, monitoring, incident response, and failure analysis to continuously improve system reliability and team maturity; and acting as a key stakeholder partner by collaborating closely with architects, product managers, project managers, and senior leaders to align on technical design, prioritize work effectively, and communicate complex technical concepts in accessible, outcome-focused terms.
- • You will join a mission-driven team at GoTo that is committed to redefining how the world works through remote work technology, where innovation is grounded in solving meaningful problems rather than chasing trends. The CSP team operates at the intersection of product, architecture, and operations, emphasizing collaboration, quality, and customer outcomes—providing you with a dynamic environment to influence both technical direction and team culture while working alongside talented engineers dedicated to building resilient, scalable systems.
- • In this role, you will have the opportunity to grow as a technical leader by refining your people management skills, deepening your expertise in enterprise software delivery, and strengthening your ability to balance technical depth with strategic influence. You will achieve measurable impact by improving team velocity, enhancing system reliability, and fostering a culture of continuous learning and psychological safety—positioning yourself for broader leadership opportunities within GoTo’s engineering organization while contributing to products that empower millions of users to work and live better.
🎯 Requirements
- • 2+ years of hands-on experience as a people manager or engineering team lead
- • 3+ years of hands-on software development experience, including proficiency in Java
- • Experience working in agile environments (Scrum and/or Kanban)
- • Experience delivering and supporting enterprise-level software products
- • Fluent written and spoken English, with the ability to communicate effectively with senior stakeholders
🏖️ Benefits
- • Full remote work option within Hungary and on-demand seat in our Astoria office
- • Comprehensive health benefits, life and disability insurance
- • Generous paid time off, paid holidays, volunteer time off, quarterly self-care days, and no meeting days
- • Tuition and reading reimbursement programs to support continuous learning and professional growth
- • Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), and One to One Wellness Coaching
- • Employee programs including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching program
- • Gym reimbursement programs to support physical well-being
- • Monthly remote work stipend to support home office expenses
- • GoTo performance bonus program to celebrate impact and contributions
Skills & Technologies
About GoTo, Inc.
GoTo, Inc. is a leading provider of remote access and collaboration software solutions. The company offers a comprehensive suite of products designed to enable seamless communication, support, and collaboration for businesses of all sizes. Their offerings include remote support tools, meeting and webinar platforms, and secure remote access solutions. GoTo's technology empowers IT professionals to provide efficient technical support, facilitates virtual meetings and online events, and allows employees to connect to their work environments from anywhere. The company focuses on delivering reliable, user-friendly, and secure solutions that enhance productivity and streamline business operations in today's increasingly distributed workforce.
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