Engineering Manager

Primer Technologies, Inc.

Job Overview

Location

United Kingdom

Job Type

Full-time

Full Job Description

📋 Description

• Lead a team of engineers responsible for a defined area of software architecture, with full accountability for delivery, quality, and technical direction.
• Run an effective development process including sprint health, delivery cadence, incident response, postmortems, and a sustainable on-call rotation designed to prevent burnout.
• Grow engineers on your team through regular feedback, structured performance conversations, and stretch assignments that drive measurable career progression.
• Collaborate closely with product teams to scope initiatives, identify technical risks, prioritize deliverables, and communicate capacity constraints clearly and proactively.
• Maintain sufficient technical involvement to ask insightful questions, spot system risks early, and contribute meaningfully to design discussions without becoming a bottleneck.
• Define and track key metrics for your team’s systems to explain performance, detect variance, and drive proactive improvements before incidents occur.
• Handle difficult conversations related to performance, interpersonal friction, or delivery risks before they escalate, ensuring timely resolution and team health.
• Operate with autonomy in ambiguous situations, making decisions based on context without needing a predefined playbook, while knowing when to seek guidance.
• Foster a culture of operational ownership by championing on-call practices, incident management, and postmortem learning to ensure system reliability and team resilience.
• Communicate clearly and directly with engineering teams, product stakeholders, and leadership, with the judgment to know when to escalate issues and when to resolve them locally.
• Stay technically credible by evaluating design decisions and challenging assumptions, earning respect from strong engineers without needing to be the most technical person in the room.
• Maintain alignment with company values by supporting a remote-first culture that prioritizes trust, collaboration, and psychological safety.
• Contribute to building a sustainable, high-performing engineering environment where people are empowered to do their best work and enjoy it.
• Balance strategic leadership with hands-on technical oversight, ensuring architectural integrity while scaling team capabilities and process maturity.
• Support the continuous improvement of engineering workflows by embedding learning and accountability into daily practices and retrospective cycles.
• Advocate for team well-being through balanced workloads, realistic planning, and protection from overwork, reinforcing a culture of sustainability over heroics.
• Engage in hiring and onboarding processes to bring in talent that aligns with Primer’s mission and engineering culture.
• Represent the engineering team in cross-functional forums, translating technical constraints and opportunities into business context for leadership.
• Promote a blameless postmortem culture that focuses on systemic improvements rather than individual fault.
• Encourage innovation through experimentation and data-driven decision-making, ensuring engineering initiatives are aligned with business outcomes and customer impact.

🎯 Requirements

• Background as a software engineer with hands-on experience building and shipping production systems.
• Proven experience managing a team of engineers, including building effective development processes and growing individual contributors.
• Technically credible enough to evaluate design decisions, challenge assumptions, and be taken seriously by strong engineers without being the most technical person in the room.
• Comfortable with operational ownership, including on-call culture, incident management, and postmortems.
• Clear, direct communication skills with stakeholders and leadership, including judgment on when and how to escalate.
• Able to operate with meaningful autonomy, making decisions in ambiguous situations without a predefined playbook.

🏖️ Benefits

• Fully remote and globally distributed work environment since day one.
• Competitive share options.
• Uncapped holiday with a minimum of 25 days to be taken.
• Co-working space access worldwide.
• Workations and annual company retreat.
• Best equipment for your role plus £500 towards home office setup.
• Generous learning budget.
• Private Medical Insurance.
• Additional location-dependent perks and benefits.

Skills & Technologies

Remote

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Primer Technologies, Inc.

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About Primer Technologies, Inc.

Primer Technologies is a San Francisco–based fintech infrastructure firm that provides a unified payments platform for online merchants. It offers low-code integrations with global processors, fraud tools, analytics, and checkout orchestration through a single API. The company helps e-commerce businesses add, optimize, and route payments across providers without custom backend work, improving authorization rates and reducing development time. Founded in 2020, Primer serves mid-market to enterprise retailers across Europe, North America, and Asia.

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