Engineering Manager

📋 Description

• • As an Engineering Manager at Tide, you will be a pivotal leader responsible for the engineering delivery of our critical subscriptions platform across multiple international markets. This role demands a seasoned professional with a strong blend of technical acumen and people leadership skills, adept at operating at scale and driving significant impact through the design and implementation of robust platforms.
• • You will own the technical direction and execution of systems that underpin subscription creation, pricing strategies, and lifecycle management. Your primary focus will be on architecting and building scalable, resilient, and extensible platform capabilities that not only support current business operations but also anticipate and accommodate future growth and evolving market demands.
• • A core aspect of your role will involve managing and nurturing a team of talented engineers. This includes setting clear, high-level technical standards, fostering a culture of deep ownership, accountability, and continuous improvement. You will collaborate closely with Product Management and various stakeholders across the business to translate product strategy into reliable, high-performance platform solutions, ensuring the delivery of exceptional quality across the entire subscription lifecycle.
• • You will be an integral part of the Member Engagement Marketing (MEM) engineering group, working in close partnership with teams such as Billing, Payments, Marketing, Data, and Finance. Together, you will collectively deliver and maintain a robust, transparent, and efficient subscriptions platform that is essential for enabling seamless member experiences and driving long-term business value.
• • Your responsibilities will extend to ensuring the platform's technical health, performance, and security, while also championing best practices in software development, including CI/CD, automated testing, and observability.
• • You will play a key role in strategic technical decision-making, evaluating new technologies, and guiding the team through complex technical challenges.
• • Mentoring and developing individual engineers, fostering their career growth, and building a high-performing, collaborative team environment will be paramount.
• • You will be expected to stay hands-on, maintaining a deep understanding of the technical details and challenges your team is addressing on a day-to-day basis, ensuring you can provide effective guidance and support.
• • Driving innovation within the subscriptions domain, identifying opportunities for improvement and implementing solutions that enhance member value and operational efficiency.
• • Ensuring adherence to security best practices and compliance requirements within the platform.
• • Contributing to the broader engineering strategy and roadmap at Tide, aligning the subscriptions platform's development with company-wide objectives.
• • Facilitating effective communication between your engineering team and other departments, ensuring alignment and shared understanding of goals and progress.
• • Championing a culture of psychological safety, where team members feel empowered to take risks, learn from failures, and contribute their best work.
• • Overseeing the technical design and implementation of new features and enhancements to the subscriptions platform, ensuring they are scalable, maintainable, and aligned with architectural principles.
• • Proactively identifying and mitigating technical debt, ensuring the long-term health and sustainability of the platform.
• • Collaborating with cross-functional teams to define and refine product requirements, ensuring technical feasibility and optimal implementation strategies.
• • Leading incident response and post-mortem analysis for critical issues, driving improvements to prevent recurrence.
• • Staying abreast of industry trends and emerging technologies, evaluating their potential application to enhance Tide's subscriptions platform.
• • Empowering your team to make informed technical decisions and take ownership of their work, fostering a sense of autonomy and accountability.
• • Ensuring the platform meets high standards of reliability, availability, and performance, crucial for a seamless member experience.
• • Contributing to the recruitment and onboarding of new engineering talent, helping to build and scale the engineering organization.
• • Acting as a technical point of contact for the subscriptions platform, representing the team in broader technical discussions and initiatives.
• • Driving a data-informed approach to decision-making, leveraging metrics and insights to guide platform development and operational improvements.
• • Fostering a collaborative and inclusive team environment where diverse perspectives are valued and encouraged.
• • Ensuring the platform's architecture is well-documented and understood by the team and relevant stakeholders.
• • Leading the team through agile ceremonies and processes, ensuring efficient and effective delivery of value.
• • Promoting a culture of learning and development, encouraging knowledge sharing and skill enhancement within the team.
• • Ultimately, you will be instrumental in shaping the future of Tide's subscriptions platform, directly impacting the experience of millions of small businesses globally.