Job Overview
Location
United Kingdom
Job Type
Full-time
Category
Engineering Manager
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Own the day-to-day engineering execution for Channels and Analytics, serving as the primary operational leader for a distributed, high-velocity team while the Engineering Manager focuses on strategy, fundraising, and customer engagement.
- • Manage the weekly delivery cadence for Channels, Analytics, Agents, and Integrations, ensuring engineering leadership is fully informed without being involved in daily execution.
- • Collaborate directly with product managers and engineering leadership to surface, sequence, and prioritize unstructured or undocumented work, bringing clarity to fast-moving, low-process environments.
- • Proactively unblock engineers before issues escalate, identifying systemic constraints in capacity, integration, or tooling and driving solutions without waiting for formal requests.
- • Co-create and maintain technical debt plans alongside engineers—never for them—ensuring debt is tracked, prioritized, and addressed as part of regular delivery cycles.
- • Improve developer experience by removing friction that slows down engineers; introduce structure only when it accelerates delivery, avoiding process for process’s sake.
- • Conduct 1:1s that deepen engineer thinking, not just log status; deliver direct, actionable feedback that lands without damaging trust or morale.
- • Coach and develop senior engineers who aspire to management, helping them build leadership skills through real-world guidance, not theoretical frameworks.
- • Act as a backup hiring partner: participate in interview loops, uphold engineering bar, and collaborate with recruiting to source and evaluate talent aligned with Siena’s unique culture and technical demands.
- • Serve as the operational thought partner on integration strategy, capacity planning, and cross-team dependencies, especially for emerging products like Order Protection, Social Agent, Voice, and Shopping Agent.
- • Take ownership of security and compliance initiatives (e.g., Sprinto) to de-risk single points of failure and ensure work is documented, distributed, and milestone-driven.
- • Shadow customer deployments and product meetings to ground operational decisions in real customer behavior and product impact.
- • Ensure engineering teams operate with autonomy but alignment—engineers route complex problems to you because you’re credible, not because they’re forced to.
- • Maintain visibility into Linear tickets, codebase structure, and integration ownership within 30 days of hire to inform planning and decision-making.
- • Drive measurable delivery outcomes through planning and coordination—not coding—so that leadership can clearly attribute progress to your operational impact.
- • Foster broader engineering discussions across teams, reducing siloed problem-solving and encouraging knowledge sharing through open channels and demo days.
- • Work in lockstep with the Engineering Manager: they own strategy, customers, and exec dialogue; you own execution, 1:1s, planning, and unblocking—jointly handling scope changes and org reshapes.
- • Operate with high autonomy in a startup environment with no dedicated TPMs or staff engineers as buffers; thrive where process is minimal and accountability is personal.
- • Build trust by making engineers’ work easier, faster, and more impactful—not by enforcing rules but by removing friction and enabling ownership.
🎯 Requirements
- • 3+ years managing engineers in a product-delivery capacity, owning outcomes, not just people
- • Based in a European timezone (UTC to UTC+3)
- • Startup or scale-up experience with no process or safety net
- • Technical credibility—senior engineers route hard problems to you, not around you
- • Genuine AI/LLM fluency: understanding agentic systems, evals, and model reliability
- • Experience with security, compliance, or SOC-adjacent work
🏖️ Benefits
- • Great salary plus equity or stock grants
- • Learning budget for professional growth and tooling
- • Premium AI tool access (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus quarterly budget for new tools
- • Opportunity to shape the future of AI-driven customer experience at a pioneering company
Skills & Technologies
About Siena AI.
Siena AI is a customer experience (CX) platform designed for e-commerce brands. It combines human empathy with AI-driven automation to enhance customer support across various channels, including chat, email, SMS, and social media. The platform allows businesses to create personalized AI agents that reflect their brand's voice and tone, enabling seamless and empathetic interactions with customers. Siena AI integrates with existing e-commerce systems, providing real-time access to order information, product details, and customer data to resolve inquiries efficiently. It also offers features like reviews management, shopping assistance, and memory capabilities to personalize customer interactions. Siena AI aims to help brands scale their customer support operations while maintaining a high level of customer satisfaction.
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