Job Overview
Location
Boston, MA
Job Type
Full-time
Category
Engineering Manager
Date Posted
May 4, 2026
Full Job Description
đź“‹ Description
- • Lead and manage a team of full-stack and AI engineers building Customer Agent, a conversational AI system that enables brands to interact with customers at scale, while directly contributing to technical workstreams.
- • Collaborate on project planning, define achievements, identify dependencies, and ensure business goals are met through cross-functional alignment with product, data science, and go-to-market teams.
- • Actively participate in interviewing, hiring, and team leveling; develop SMART goals and career development plans for direct reports to grow team capabilities.
- • Develop and execute technical strategies aligned with Klaviyo’s business goals, ensuring exceptional products and a reliable, user-friendly AI systems roadmap.
- • Advise the team on modeling, system design, experimental design, and implementation decisions; improve engineering-wide processes such as recruiting, performance development, communication, and agile development.
- • Stay current with emerging AI trends and technologies, identifying and leveraging opportunities within Klaviyo’s ecosystem to drive innovation in conversational AI.
- • Shape how Customer Agent evolves into a highly extensible and reliable platform by setting technical direction in partnership with the team and driving foundational architectural decisions.
- • Guide system design, ensure platform reliability, and deliver features that significantly improve customer conversations and outcomes for millions of consumers.
- • Lead teams that apply machine learning models and LLM-based APIs to create adaptive and personalized conversational agents.
- • Engage with internal and external stakeholders to understand needs, resolve blockers, manage expectations, and translate customer needs into valuable AI-driven roadmaps and solutions.
🎯 Requirements
- • 5+ years of experience in software engineering
- • 2+ years of experience managing engineering teams, including remote members and lead engineers
- • Experience building AI-driven product features in a full-stack capacity and leading teams who have built scaled systems
- • Exceptional communication skills, capable of collaborating with diverse stakeholders to translate business/product roadmaps into AI-driven technical roadmaps and solutions
- • In-depth understanding of common engineering architectures for highly scalable systems
- • Proven ability to lead and deliver complex, multi-quarter projects involving at least two teams
🏖️ Benefits
- • Participation in the company’s annual cash bonus plan
- • Variable compensation (OTE) for sales and customer success roles
- • Equity
- • Sign-on payments
- • Comprehensive range of health, welfare, and wellbeing benefits based on eligibility
- • Hybrid work arrangement in Boston, MA
Skills & Technologies
About Klaviyo, Inc.
Klaviyo is a cloud-based marketing automation platform that aggregates customer data from e-commerce stores, email, SMS, and ads to build unified profiles. Marketers use its segmentation, predictive analytics, and omnichannel campaigns to personalize messages, trigger flows, and measure revenue attribution. Designed for online retailers, it integrates with Shopify, WooCommerce, Magento, and major payment gateways, offering real-time dashboards and GDPR-compliant tools to grow repeat sales and customer lifetime value.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
dLocal Limited
9 months ago
Coderio LLC
2 months ago
