Job Overview
Location
Budapest
Job Type
Full-time
Category
Engineering Manager
Date Posted
April 9, 2026
Full Job Description
đź“‹ Description
- • As an Engineering Manager for Customer Support Engineering at SEON, you will lead and grow a virtual team of engineers dedicated to resolving customer support tickets, primarily defects and technical issues, ensuring fast, high-quality resolutions that protect customer experience and product reliability.
- • You will define and implement the operational and technical strategy for customer support ticket handling, oversee the full NRQ workflow from intake to delivery, monitor and enforce SLAs, and drive continuous improvement by analyzing recurring issues and proposing proactive solutions in collaboration with Product, Engineering, and Technical Services teams.
- • You will join SEON, a fast-growing fraud prevention and AML compliance leader trusted by global brands like Revolut, Wise, and Bilt, where you’ll help build the company’s first dedicated Customer Support Engineering function—a critical initiative to scale sustainably while maintaining best-in-class customer experience.
- • In this role, you will develop leadership expertise in managing geographically dispersed teams, mentoring engineers in problem-solving and customer empathy, driving operational excellence through metrics and automation, and shaping a culture of ownership, learning, and rapid issue resolution.
🎯 Requirements
- • 2+ years of experience leading software engineering teams, preferably in customer support, sustaining engineering, or production operations
- • Proven ability to lead through influence across multiple teams and disciplines (Product, QA, Support, DevOps)
- • Deep understanding of Agile/Scrum principles, engineering ticket workflows, and support SLAs
- • Experience using metrics to drive operational excellence, service quality, and defect resolution outcomes
- • Demonstrable technical understanding of software design and development methodologies, with familiarity in React, Node.js, containerization, and cloud stacks
- • Excellent communication and stakeholder management skills, both technical and non-technical, with fluency in English (written and verbal)
🏖️ Benefits
- • Opportunity to build and lead SEON’s first Customer Support Engineering function from the ground up
- • Work with a fast-growing, innovative fraud prevention platform used by ambitious global digital brands
- • Collaborate across product, engineering, and support teams to drive meaningful impact on customer experience and product reliability
- • Develop leadership and technical skills in a highly virtual, asynchronous, and cross-functional environment
- • Contribute to a company culture that values diversity, inclusion, and equal opportunity employment
Skills & Technologies
About SEON Technologies Ltd.
SEON Technologies provides fraud prevention software for online businesses. Its platform combines device fingerprinting, IP and email analysis, behavioral biometrics, and real-time risk scoring to detect and block fraudulent transactions, account takeovers, and bonus abuse. The system integrates via API or SDKs into e-commerce, fintech, igaming, and BNPL workflows, enabling risk teams to automate decisions and investigate cases through a dashboard. Founded in Budapest in 2017, the company serves mid-market and enterprise clients globally.
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