Engineering Manager - Viewer Experience

📋 Description

• • Own the engineering charter that powers the most critical moments in a user’s journey—logging in, staying logged in, and receiving personalized experiences from the very first screen. You will lead the Foundations engineering team that builds and operates the authentication, user-state, and ground-truth platforms serving hundreds of millions of users.
• • Drive technical roadmaps that directly move the needle on conversion funnels: improve login success rates, slash auth latency, and eliminate funnel drop-offs. You will architect and deliver high-throughput, real-time user-insights infrastructure that captures audience traits, preferences, and behavioral data in sub-second timeframes.
• • Partner daily with Product, UX, and Data Science to design, run, and iterate on large-scale experiments that optimize every step of the login and onboarding funnel. Your team’s work will enable hyper-personalized home-screens and recommendation surfaces that delight users and increase engagement.
• • Design backend systems that gracefully scale to 20× traffic surges during live events while maintaining sub-second API latencies. You will balance cost, performance, and resilience engineering to ensure 99.9 % availability of Identity and Insights services.
• • Champion engineering excellence through rigorous observability, automated canary releases, chaos testing, and cost-aware architecture reviews. You will set the bar for code quality, operational runbooks, and on-call excellence across the Viewer Experience organization.
• • Foster a high-ownership culture where data-driven decisions, rapid experimentation, and customer-first thinking are the norm. You will mentor senior engineers and tech leads, create clear growth ladders, and build a diverse, world-class team that ships with speed and confidence.
• • Create robust goal-setting and execution mechanisms—OKRs, quarterly planning, and sprint rituals—that align engineering deliverables with business impact. You will collaborate with Program Managers, TPMs, and peer engineering teams to estimate scope, manage risks, and celebrate wins.
• • Be the voice of the user in every technical discussion. Whether debating caching strategies, data-model choices, or rollout plans, you will always ask, “How does this improve the viewer experience?” and hold the team accountable to measurable outcomes.
• • Contribute to the broader JioStar engineering community by sharing post-mortems, publishing tech blogs, and open-sourcing components when appropriate. Your leadership will influence best practices across a company that reaches 750 million viewers weekly.