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This position was posted on April 6, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Remote - Canada
Job Type
Full-time
Category
Customer Success
Date Posted
April 6, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager at Narvar Inc., you will own the health and success of enterprise customers from go-live through renewal and expansion, playing a critical role in scaling the customer base and driving long-term value for both clients and the company.
- • Day to day, you will proactively engage clients to demonstrate value and identify growth opportunities, use data insights to monitor client health and mitigate churn risk, collaborate with product and engineering teams to synthesize feedback for product development, partner with sales on renewal and expansion planning, and contribute to team scalability through documentation and process optimization.
- • Narvar is a mission-driven company simplifying post-purchase experiences for consumers, working with over 1,500 brands including Nike, Neiman Marcus, and GameStop across 38 countries and 55 languages, with hubs in San Francisco, London, and Bangalore, and a culture that values innovation, inclusivity, and celebrating both professional and personal milestones.
- • In this role, you will develop deep expertise in enterprise SaaS customer success, strengthen cross-functional collaboration skills, refine data-driven decision-making, and grow your ability to influence product strategy and drive revenue expansion—positioning you for advancement into senior leadership or strategic accounts roles.
🎯 Requirements
- • Minimum of 4+ years of experience as a Customer Success Manager at a SaaS company with experience managing enterprise-size accounts
- • Strong project management and communication skills with the ability to multitask and manage multiple accounts with outstanding attention to detail
- • Proven ability to influence product, success, support, and sales teams to drive alignment and execution
- • Superb client-facing skills with enthusiasm, poise, confidence, and the ability to articulate technology value propositions to business and technical stakeholders
- • BA/BS degree required; domain knowledge of retail, e-commerce, or logistics is a plus; previous startup experience strongly preferred
🏖️ Benefits
- • Competitive salary range of $125,000–$175,000 CAD (base pay, with additional bonus, equity, and benefits not included in range)
- • Fully remote work arrangement based in Canada
- • Opportunity to work with globally recognized brands and impact over 125 million consumers worldwide
- • Inclusive, supportive culture that celebrates professional wins, personal milestones, and values diversity and equal opportunity
- • Mission-driven environment focused on innovation in the post-purchase experience space with room for adventure and growth
Skills & Technologies
About Narvar Inc.
Narvar Inc. provides post-purchase experience software for retailers. Its cloud platform unifies order tracking, returns management, notifications and analytics across carriers and channels. Retailers use Narvar to replace disparate logistics communications with branded, self-service portals that reduce customer service contacts and increase repeat sales. The company integrates with e-commerce, warehouse and carrier systems to provide real-time shipment visibility, customizable return workflows and predictive delivery estimates. Founded in 2012 and headquartered in San Mateo, California, Narvar serves global brands and carriers aiming to optimize the end-to-end customer journey after checkout.
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