Job Overview
Location
Canada - remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 19, 2026
Full Job Description
đź“‹ Description
- • As the founding Enterprise Customer Success Manager at Rewind AI, you will help define and build the customer success function from the ground up, playing a critical role in ensuring enterprise and upper mid-market customers realize the full value of Rewind’s data protection platform for apps like Jira, GitHub, Confluence, and Shopify.
- • You will manage end-to-end customer relationships, guiding clients through onboarding, implementation, adoption, and renewal, while conducting regular business reviews and executive check-ins to drive satisfaction, retention, and expansion.
- • You will join a fast-growing, venture-backed Canadian tech company recognized as one of the Deloitte Technology Fast 50, where teamwork, innovation, customer centricity, and taking initiative are core cultural values.
- • You will have the opportunity to shape strategy, build scalable processes and playbooks, influence product roadmap through customer insights, and develop expertise in B2B SaaS customer success within a high-impact, early-stage environment.
Skills & Technologies
About Rewind AI, Inc.
Rewind AI, Inc. provides desktop software that records and indexes everything a user sees, hears, or types, creating a searchable memory of their digital activity. The application runs locally, encrypts data, and enables users to retrieve past meetings, documents, websites, and conversations through natural-language queries. It integrates with macOS and iOS, supports optical character recognition and audio transcription, and offers AI-generated summaries and action items. Targeted at professionals and teams, the tool aims to enhance productivity, reduce note-taking, and minimize context switching by preserving and surfacing relevant past information on demand.
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