Enterprise Customer Success Manager

📋 Description

• • As the founding Enterprise Customer Success Manager at Rewind AI, you will help define and build the customer success function from the ground up, playing a critical role in ensuring enterprise and upper mid-market customers realize the full value of Rewind’s data protection platform for apps like Jira, GitHub, Confluence, and Shopify.
• • You will manage end-to-end customer relationships, guiding clients through onboarding, implementation, adoption, and renewal, while conducting regular business reviews and executive check-ins to drive satisfaction, retention, and expansion.
• • You will join a fast-growing, venture-backed Canadian tech company recognized as one of the Deloitte Technology Fast 50, where teamwork, innovation, customer centricity, and taking initiative are core cultural values.
• • You will have the opportunity to shape strategy, build scalable processes and playbooks, influence product roadmap through customer insights, and develop expertise in B2B SaaS customer success within a high-impact, early-stage environment.