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Enterprise Customer Success Manager

Laurel Technologies, Inc.

Job Overview

Location

New York, NY

Job Type

Full-time

Full Job Description

📋 Description

• As an Enterprise Customer Success Manager at Laurel Technologies, you will serve as the primary strategic partner for the company’s largest and most complex customers, driving product adoption, value realization, renewals, and expansion opportunities.
• You will own the full post-sales relationship for a portfolio of enterprise clients, leading onboarding, designing tailored success plans, managing renewal timelines, identifying growth opportunities, and collaborating cross-functionally to ensure a cohesive customer experience.
• Laurel Technologies is a fast-growing AI Time platform serving top professional services firms like EY and Crowell & Moring, processing over 1 billion work activities annually with a mission to return time and transform productivity in the knowledge economy.
• In this role, you will develop deep expertise in Laurel’s AI-powered Time Automation and Data products, influence product roadmap through customer feedback, and grow your impact by delivering measurable outcomes for clients and the business.

Skills & Technologies

Onsite

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Laurel Technologies, Inc.

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About Laurel Technologies, Inc.

Laurel provides enterprise software that automates business workflows and decision-making for financial institutions. Its platform uses machine learning to digitize and optimize loan processing, compliance reporting, risk management, and related back-office operations, enabling banks and credit unions to increase speed, accuracy, and transparency while reducing manual labor and operational costs. Customers integrate Laurel’s cloud-based APIs and white-label interfaces with core banking systems to modernize legacy processes without disruption.

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