Job Overview
Location
Seoul, South Korea
Job Type
Full-time
Category
Customer Success
Date Posted
April 5, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager at Workato, you will serve as a trusted advisor and advocate for enterprise customers, ensuring their success through the adoption and expansion of the Workato Intelligent Automation Platform.
- • You will own a portfolio of enterprise accounts, driving value realization, increasing adoption across business units, supporting retention and growth, and maintaining high customer satisfaction through strategic engagement and regular business reviews.
- • You will act as the primary liaison between customers and internal teams including Sales, Solution Consulting, Professional Services, Product, and Marketing, championing customer needs internally to mitigate risk and unlock expansion opportunities.
- • You will develop deep expertise in customer use cases, business outcomes, and Workato’s platform capabilities to guide customers through their automation journey, create joint success plans, and deliver executive business reviews that align with strategic goals.
- • You will monitor and communicate customer outcomes, serve as the escalation point for issues, and contribute to the evolution of Customer Success practices by developing playbooks and driving process improvements.
- • Workato is a leader in enterprise orchestration, trusted by 400,000+ global customers, recognized by Forbes’ Cloud 100, named a top workplace for remote workers by Quartz, and ranked among the fastest-growing tech companies by Deloitte.
- • The company fosters a flexible, trust-oriented culture that values innovation, ownership, and work-life balance, offering a dynamic environment where employees are empowered to grow and contribute to the company’s mission.
🎯 Requirements
- • BS or equivalent education
- • 7+ years of professional experience in consulting, customer success, client relationship, or technical account management with a proven track record in driving adoption, retention, and satisfaction across enterprise accounts ($200k+ ARR to multi-million)
- • Experience in integration and/or business automation, with familiarity in HR, Finance, Marketing, Sales, or post-sales operations
- • Strong written and oral presentation skills to engage both technical and C-level stakeholders
- • Korean native speaker with English proficiency
🏖️ Benefits
- • Flexible, trust-oriented culture that empowers ownership and innovation
- • Opportunity to work with a global leader in enterprise automation recognized by Forbes, Deloitte, and Quartz
- • Dynamic work environment with comprehensive benefits supporting well-being inside and outside of work
- • Exposure to cutting-edge AI-powered platform and enterprise-scale customer transformations
- • Clear path for impact and growth in a fast-scaling, mission-driven organization
Skills & Technologies
About Workato, Inc.
Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.
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