Job Overview
Location
Remote, United States
Job Type
Full-time
Category
Customer Success
Date Posted
April 2, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager at Bonterra Tech Holdings LLC, you will own the end-to-end success of the company’s largest and most strategic customers, directly contributing to Bonterra’s mission of increasing the U.S. giving rate from 2% to 3% of GDP by 2033 by enabling nonprofits and Fortune 100 companies to achieve measurable social and business impact through technology-driven CSR, employee engagement, and social impact programs.
- • You will serve as a trusted strategic advisor and execution partner to enterprise clients, guiding them from implementation through long-term adoption and expansion, ensuring they derive maximum value from Bonterra’s platform while aligning their programs with organizational goals in giving, volunteering, DEI, and community engagement.
- • Day to day, you will manage a portfolio of Bonterra’s largest and most complex customers, driving retention, satisfaction, and expansion by defining and tracking success metrics tied to business, engagement, and social impact outcomes, while maintaining strong relationships with executive stakeholders and program owners to ensure alignment and trust.
- • You will proactively monitor client health and engagement, identifying risks early and executing tailored retention and success plans, adjusting strategy in response to organizational changes, funding shifts, or policy developments that may impact client programs or goals.
- • As a product and domain expert, you will advise clients on best practices for CSR, employee engagement, and social impact programs, partnering with them to design and evolve impactful initiatives—including giving campaigns, volunteering programs, DEI efforts, and community engagement activities—while providing strategic guidance on campaign planning, social impact calendars, and key moments such as disaster response or seasonal giving periods.
- • You will enable client stakeholders—including admins, ambassadors, and ERG leaders—through targeted training, content development, and ongoing coaching to maximize platform adoption, participation, and program effectiveness, delivering data-driven insights and recommendations to improve outcomes and engagement over time.
- • You will collaborate closely with Sales on account planning, renewals, and expansion opportunities (cross-sell/upsell), partner with Product to share client feedback and influence roadmap priorities, and work with Marketing and Nonprofit teams to deliver relevant content, campaigns, and nonprofit partnerships that enhance client programs and deepen engagement.
- • You will coordinate with Support, Implementation, and Technical teams to ensure seamless client experiences and timely issue resolution, acting as the central point of contact to maintain service quality and customer satisfaction across complex enterprise environments.
- • Internally, you will act as a strategic Voice of the Customer, providing visibility into client health, risks, and growth opportunities, identifying patterns and insights across enterprise accounts to inform segmentation, playbooks, and go-to-market strategy, and developing clients into advocates, references, and champions within the Bonterra ecosystem.
- • You will contribute to elevating the Customer Success function by mentoring and supporting fellow team members on enterprise account strategy and program execution, helping to develop scalable playbooks, frameworks, and success motions, and bringing proactive ideas to improve team processes, client experience, and cross-functional collaboration.
- • Through your work, you will help advance Bonterra’s thought leadership in CSR, social impact, and employee engagement, directly supporting the company’s vision to strengthen trust in the social good sector and accelerate growth toward peak impact by 2033.
🎯 Requirements
- • 5–10 years of experience in Customer Success, Partner Success, or Account Management in SaaS or a related field
- • Proven track record managing enterprise or Fortune 500 customers with strong retention and satisfaction outcomes
- • Demonstrated expertise in CSR, employee engagement, or social impact programs, with ability to advise clients on best practices and program design
- • Experience collaborating with cross-functional teams including Sales, Product, Marketing, and Technical teams to drive client outcomes
- • Strong relationship-building skills with executive stakeholders and program owners, with ability to influence and maintain trust at senior levels
- • Ability to analyze client health data, identify risks, and develop and execute retention and success plans
🏖️ Benefits
- • Comprehensive health, dental, and vision insurance plans
- • 401(k) retirement plan with company match
- • Generous paid time off and company holidays
- • Professional development stipend and learning opportunities
- • Equity participation as part of total rewards package
- • Wellness programs and employee assistance resources
- • Remote work flexibility within the United States
Skills & Technologies
Remote
$90k-120k
About Bonterra Tech Holdings LLC
Bonterra provides cloud software and data services to nonprofit organizations, public agencies, and corporate social-good teams. Its platform combines fundraising, donor management, digital engagement, volunteer coordination, and outcomes analytics into a unified ecosystem, helping users raise funds, mobilize supporters, and measure impact. Formed through the 2023 combination of Social Solutions, CyberGrants, EveryAction, Network for Good, and other providers under parent company Bonterra Tech Holdings LLC, the company serves more than 19,000 customers across North America and the United Kingdom.
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