Job Overview
Location
San Francisco, California
Job Type
Full-time
Category
Marketing
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Drive growth, adoption, retention, and expansion for Fortune 500 enterprise customers using Notion as their collaborative AI workspace.
- • Partner with enterprise customers to identify business goals and guide them through hands-on training and working sessions to build AI-powered workflows that solve specific operational challenges.
- • Own the end-to-end customer journey from onboarding and adoption to renewal, translating demonstrated value and workflow outcomes into renewal readiness.
- • Lead AI workshops designed to deploy customized workflows that integrate Notion’s AI capabilities into customers’ daily workflows.
- • Identify and qualify expansion opportunities within existing enterprise accounts by uncovering unmet needs and scaling usage across teams or departments.
- • Co-build customer success plans with customers to ensure they achieve their defined objectives using Notion’s platform.
- • Collaborate with Account Executives on growth strategy while maintaining primary ownership of customer activation and renewal execution.
- • Innovate and iterate on Customer Success programs to reduce churn, mitigate contraction, and increase customer lifetime value.
- • Document key customer insights, learnings, and best practices and share them cross-functionally with product, engineering, and marketing teams to inform product development.
- • Serve as a foundational member of Notion’s Enterprise Customer Success team, helping define, refine, and scale the team’s processes, playbooks, and metrics.
- • Become a product expert by learning Notion’s platform inside and out to effectively advise customers on maximizing its flexibility for documentation, project management, calendar integration, and AI automation.
- • Navigate ambiguity in a fast-paced, early-stage team environment where processes are still being established and customer needs evolve rapidly.
- • Act as a trusted advisor to senior stakeholders, articulating the business value delivered through Notion adoption in clear, outcome-driven terms.
- • Maintain a high standard of craft and humanity in all customer interactions, aligning with Notion’s mission to build tools that last and improve how teams think and execute.
🎯 Requirements
- • 7+ years of experience in Customer Success or Account Management roles
- • Proven track record of driving the end-to-end customer journey from adoption to renewal
- • Strong discovery skills to uncover customer challenges and connect them to tailored solutions
- • Comfort with technical concepts and ability to learn and implement AI workflows
- • Ability to articulate customer value and present it effectively to senior audiences
- • Experience building Customer Success playbooks and new processes based on learnings
🏖️ Benefits
- • Competitive cash compensation with total on-target earnings range of $180,000–$240,000 for roles based in San Francisco
- • Equity compensation as part of total rewards package
- • In-office work required on Mondays, Tuesdays, and Thursdays (Anchor Days)
- • Opportunity to shape the foundational Customer Success function at a fast-growing, high-impact company
Skills & Technologies
About Notion Labs, Inc.
Notion Labs, Inc. develops a unified workspace platform that combines documents, databases, kanban boards, calendars, and wikis. Headquartered in San Francisco, the company offers collaborative tools for teams and individuals to plan, write, organize, and share knowledge. The software integrates with third-party services and supports real-time editing, templates, and permissions management. Founded in 2013, it serves global users across education, technology, and enterprise sectors, aiming to replace fragmented productivity apps with a single, modular environment.
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