Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
August 8, 2026
Full Job Description
đź“‹ Description
- • Develop and maintain trusted advisor relationships with key decision-makers and influencers across district leadership, administrators, and educators with a focus on high-value accounts.
- • Guide customers through best practices in AI-powered student success, ensuring they achieve measurable impact in areas such as MTSS, absenteeism reduction, and math proficiency.
- • Leverage deep knowledge of AI in education, the Edia platform, and K-12 challenges to help schools optimize their use of AI-driven insights.
- • Proactively analyze customer adoption trends, usage patterns, and student outcomes to provide data-backed recommendations that drive engagement, retention, and growth.
- • Identify upsell and cross-sell opportunities that align with district priorities, ensuring expanded usage of Edia’s platform.
- • Implement proactive retention strategies, mitigating churn by addressing customer needs before they become pain points.
- • Act as the voice of the customer, collaborating with product and engineering teams to influence the roadmap with key feature requests and integrations.
- • Translate customer feedback into actionable product enhancements that improve adoption, engagement, and student outcomes.
- • Partner with customers to develop Joint Success Plans that align Edia’s AI capabilities with district goals, curriculum strategies, and intervention programs.
- • Lead training sessions, webinars, and workshops, equipping educators and administrators with the knowledge to fully leverage Edia’s AI platform.
🎯 Requirements
- • Bachelor's or Master's degree in Business, Computer Science, or a related field.
- • 5+ years of experience in a customer success, management consulting, technology consulting, or consultative role within the technology (SaaS) industry.
- • Proven ability to navigate complex enterprise sales environments with multiple priorities and stakeholders.
- • Strong analytical and problem-solving skills, with the ability to identify trends and drive data-informed decisions.
🏖️ Benefits
- • High-impact role where you’ll shape the narrative of a fast-scaling ed-tech AI startup.
- • Work closely with leadership and GTM teams to drive market success.
- • Competitive compensation, equity, and benefits package.
- • Hybrid-friendly work environment with flexibility on remote work.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About edia, Inc.
Edia provides an AI-powered platform designed to enhance student learning outcomes. The platform aims to help educators differentiate instruction, accelerate assistance, and improve overall results, with a full guarantee. By modernizing the learning process, Edia seeks to boost student success and provide educators with tools to meet diverse classroom needs. While the company's website highlights improved learning outcomes and efficiency, it does not offer specific details regarding the scale of use or customer base.
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