This job has expired
This position was posted on April 5, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
USA Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 5, 2026
Full Job Description
📋 Description
- • As an Enterprise Customer Success Manager at Credo AI, you will guide enterprise customers in adopting the Credo AI Governance Platform, ensuring they achieve long-term value through responsible AI practices.
- • You will lead end-to-end customer lifecycle management, including onboarding, training, business reviews, retention, renewal, expansion, and advocacy, while driving platform adoption across teams.
- • You will partner with Sales, Product, and Engineering to align platform capabilities with customer goals, define success plans, and act as a trusted advisor for enterprise clients navigating AI governance.
- • You will develop deep expertise in AI governance frameworks (such as EU AI Act, NIST AI RMF, ISO 42001) and grow your impact by helping Fortune 500 organizations implement responsible AI at scale.
🎯 Requirements
- • 5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS companies
- • Proven track record of managing and growing large enterprise accounts
- • Strong project management skills with experience leading multiple concurrent customer engagements
- • Excellent communication skills to convey complex concepts to technical and non-technical audiences
- • Ability to collaborate cross-functionally with Sales, Product, and Engineering teams
- • AI fluency or willingness to learn
🏖️ Benefits
- • Competitive salary and equity package
- • Comprehensive health, dental, and vision coverage
- • Ergonomic benefit for home office equipment
- • Unlimited PTO
- • Up to 12 weeks of paid parental leave
- • 401(k) plan (US employees only)
- • Co-working space reimbursement (e.g., WeWork)
Skills & Technologies
About Credo AI, Inc.
Credo AI builds a governance and risk management platform that helps enterprises adopt, deploy, and monitor artificial intelligence responsibly. The software provides automated policy enforcement, model assessment, and audit trails to ensure AI systems meet regulatory standards and organizational values across finance, healthcare, defense, and technology sectors.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
