Job Overview
Location
London
Job Type
Full-time
Category
Customer Success
Date Posted
March 21, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager for Choco GmbH, you will lead the onboarding, implementation, and rollout of one of the company’s most strategic enterprise partnerships with a global food industry leader, directly contributing to Choco’s mission of enabling a sustainable food system through AI-powered supply chain optimization.
- • You will serve as the operational driver of this high-impact partnership, ensuring structured activation, cross-functional alignment, and successful adoption across European markets to unlock long-term customer value, retention, and expansion opportunities.
- • Your day-to-day responsibilities will include owning the end-to-end onboarding and rollout program for the enterprise customer, driving structured implementation to meet milestones, and establishing a custom operating framework with defined governance, rollout cadence, and stakeholder alignment processes.
- • You will coordinate global, regional, and local stakeholders within the customer’s organization while orchestrating internal collaboration across Product, Tech, Customer Success, Sales, Operations, and market teams to translate complex enterprise requirements into clear, executable actions.
- • You will proactively identify risks, manage dependencies, and remove blockers before they impact adoption or growth, while building scalable onboarding frameworks such as templates, reporting structures, and rollout playbooks to support future scalability.
- • You will ensure ongoing implementation success that drives long-term customer value, retention, and expansion, working closely with leadership to scale this partnership across Europe and refine Choco’s enterprise delivery playbook.
- • You will join a mission-driven, fast-moving scale-up where your work has immediate and measurable impact—owning a strategic rollout from day one and helping shape how Choco delivers enterprise success at scale.
- • You will work alongside a dedicated team of over 200 Chocorians across Europe and the US in a culture that values hunger, humility, hard work, and team-first mentality, all while contributing to a company that has raised $328.5 million and achieved unicorn status with a $1.2 billion valuation.
🎯 Requirements
- • 6-8+ years of experience in enterprise customer success, enterprise delivery, program management, or consulting roles
- • Proven experience leading complex enterprise implementations or rollouts
- • Strong ability to manage multi-layered enterprise stakeholders across large organizations
- • Experience coordinating cross-functional teams across Sales, Product, Tech, Operations, and Customer Success
- • Ability to bring structure to complex or ambiguous enterprise environments
- • Strong communication skills and credibility with senior stakeholders and executives
- • Commercial awareness of how implementation success drives retention and expansion
- • Intrapreneurial mindset and comfort operating in a scale-up environment with limited internal processes
- • Fluent English (C2 level)
🏖️ Benefits
- • Career defining impact—own the rollout of one of Choco’s most strategic enterprise partnerships starting day one
- • Help build the playbook for how Choco delivers enterprise onboarding and implementations
- • Work directly with leadership on high-impact strategic initiatives
- • Help scale a partnership with one of the world’s largest food companies across Europe
- • Join a mission to digitize the food supply chain across Europe
- • Be part of a dedicated team of over 200 Chocorians across Europe and the US in a culture that values hunger, humility, and hard work
- • Contribute to a company that has raised $328.5 million and achieved unicorn status with a $1.2 billion valuation
- • Work with backing from top-tier investors including Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital
- • Be part of an equal opportunity employer committed to diversity, inclusion, and accessibility in all employment decisions
Skills & Technologies
Onsite
About Choco GmbH
Choco is a B2B food wholesale marketplace that connects restaurants and food businesses with their suppliers. The platform digitizes the ordering process, making it more efficient, transparent, and sustainable. Restaurants can easily browse products, place orders, and manage deliveries, while suppliers gain access to a wider customer base and streamlined order management. Choco aims to reduce food waste and improve the overall efficiency of the food supply chain by leveraging technology. The company operates in several European markets, serving a diverse range of food businesses from small cafes to large catering companies.
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