Job Overview
Location
New York City, NY
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 21, 2026
Full Job Description
đź“‹ Description
- • As Enterprise Implementation Manager, you will report to the Vice President of Customer Success and own onboarding for PermitFlow’s strategic enterprise accounts.
- • You’ll lead complex implementations from post-sale handoff through launch, serving as the primary customer contact and driving early value.
- • You will own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff through successful launch and transition to Customer Success.
- • You’ll lead complex, multi-stakeholder implementations by scoping customer outcomes, building project plans, managing timelines, and ensuring launch readiness.
- • You will serve as the primary point of contact for enterprise customers during onboarding, proactively managing communication, expectations, and risk.
- • You will partner cross-functionally with Sales, Customer Success, Product, Engineering, and Operations to align priorities and execute onboarding requirements.
- • You will translate customer workflows and requirements (including permitting, compliance, and operational needs) into clear, actionable implementation plans.
- • You will drive product adoption and early value realization through tailored training, enablement, and best-practice guidance.
- • You will measure onboarding success using defined metrics (e.g., engagement, time-to-value, launch readiness) and share insights with internal stakeholders.
- • You will build, refine, and document scalable enterprise onboarding processes, playbooks, and best practices.
🎯 Requirements
- • 5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts.
- • Proven ownership of complex implementations, managing multiple stakeholders, cross-functional dependencies, and customer-facing timelines from kickoff to launch.
- • Demonstrated ability to drive adoption and time-to-value, including leading live trainings, enablement sessions, and post-launch readiness reviews.
- • Strong project management and communication skills, evidenced by successfully running executive-facing meetings, maintaining clear project plans, and resolving risks or blockers proactively.
- • Experience operating in regulated or operationally complex environments, with the ability to translate customer workflows and compliance requirements into actionable implementation plans.
🏖️ Benefits
- • Competitive salary and meaningful equity in a high-growth company
- • Comprehensive medical, dental, and vision coverage
- • Flexible PTO and paid family leave
- • Home office & equipment stipend
- • Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
- • In-Office Lunch & Dinner Provided
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About PermitFlow Inc.
PermitFlow provides cloud-based software that streamlines building permit applications for construction projects across the United States. The platform automates form completion, submits documents to local jurisdictions, tracks review status, and centralizes communication among architects, contractors, and municipal staff. By digitizing traditionally manual workflows, the company reduces approval times, minimizes errors, and lowers administrative costs for residential, commercial, and industrial developments. Founded in 2021 and headquartered in San Francisco, PermitFlow integrates with project management and CAD tools to give stakeholders real-time visibility into permitting progress.
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