Job Overview
Location
London
Job Type
Full-time
Category
Software Engineering
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Own enterprise-level technical cases end-to-end, from triage through resolution, ensuring minimal disruption to customer operations for Clay’s largest and highest-value accounts.
- • Serve as a trusted technical and strategic advisor for enterprise customers, understanding their business goals and proactively recommending workflows, configurations, and integrations to achieve them.
- • Act as the highest-level subject matter expert on Clay’s product, including advanced features, APIs, and data integration capabilities.
- • Partner with Customer Success teams to deliver seamless, proactive support that strengthens long-term relationships and drives product adoption among enterprise clients.
- • Collaborate directly with Product and Engineering teams to escalate critical issues through high-quality bug reports, structured feedback, and advocating for enterprise needs in roadmap discussions.
- • Develop and maintain enterprise-facing technical resources such as runbooks, playbooks, and best-practice guides to standardize support processes.
- • Support customers and cross-functional teams during incident events and high-priority escalations, ensuring timely resolution and clear communication.
- • Identify recurring technical patterns across enterprise accounts to recommend product improvements, process changes, or automation opportunities.
- • Contribute to the design and refinement of Clay’s enterprise support playbook, helping set the standard for operational excellence in enterprise-grade customer support.
- • Work closely with integration partners, agency clients, and internal teams to ensure smooth deployment and ongoing success of Clay’s platform within complex enterprise tech stacks.
- • Maintain deep familiarity with enterprise SaaS environments, including systems like Salesforce, and troubleshoot across multi-platform integrations.
- • Operate in a fast-paced, evolving environment where priorities shift quickly, adapting support strategies to meet the needs of high-impact customers.
- • Engage in executive-level conversations with enterprise stakeholders to align technical solutions with strategic business outcomes.
- • Help scale Clay’s enterprise support function by documenting processes, training peers, and contributing to the growth of the London-based enterprise support team.
🎯 Requirements
- • Extensive technical expertise—fluent in APIs, complex data integrations, log analysis, and SaaS architecture, with the ability to troubleshoot across enterprise tech stacks like Salesforce.
- • Proven track record in enterprise SaaS support, technical account management, or solutions engineering, ideally in a high-growth startup.
- • Exceptional consultative skills—able to translate business needs into technical solutions.
- • Enterprise relationship management experience—comfortable navigating multi-stakeholder environments and executive conversations.
- • Customer obsession—committed to delivering measurable value and long-term success.
- • Process and systems thinking—adept at identifying inefficiencies and designing scalable solutions.
🏖️ Benefits
- • All employees can work for free with world-class coaches who specialize in creativity, management, and more.
- • Access to Clay’s community of 11,000+ customers, 150+ integration partners, 125+ agencies, and 30k Slack members.
- • Participation in company-sponsored equity programs, including the community equity offering for customers, agency partners, and club members.
- • Exposure to a unique company culture that values creativity, non-attached action, and negative maintenance as operating principles.
Skills & Technologies
Go
Onsite
About Clay Labs Inc.
Clay Labs offers a no-code platform that aggregates public and proprietary data to build lead lists, automate outbound campaigns, and enrich CRM records. It pulls from 75+ data sources, applies AI filters, and integrates with tools like Salesforce, HubSpot, and Slack. The company targets go-to-market teams seeking faster prospect research and personalized outreach at scale.
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