Equipment Service Technician I - Tampa, FL

📋 Description

• • As an Equipment Service Technician I at Henry Schein, Inc., you will be at the forefront of ensuring our customers' critical equipment operates at peak performance. This entry-level role is designed for individuals eager to build a career in technical service, offering a structured path for learning and development under the guidance of experienced professionals.
• • Your primary responsibility will be to provide expert repair services directly at customer locations, primarily within dental practitioner offices. This hands-on role requires a commitment to delivering exceptional customer service, ensuring every interaction is professional, courteous, and solution-oriented. You will be the face of Henry Schein, building trust and fostering strong customer relationships through reliable and efficient service.
• • You will work closely with Lead Technicians and Project Coordinators, who will mentor you in advanced troubleshooting techniques, effective diagnostic strategies, and in-depth product knowledge. This collaborative environment is crucial for your growth, allowing you to absorb best practices and refine your technical skills.
• • Beyond repairs, you may also be called upon to perform basic installation services, ensuring new equipment is set up correctly and efficiently, contributing to a seamless customer experience from day one.
• • A key aspect of your role will involve mastering troubleshooting processes. You will learn to systematically diagnose errors and technical problems, applying logical steps to identify root causes and implement effective solutions, minimizing downtime for our valued clients.
• • You will be empowered to comprehend customer needs and translate them into actionable recommendations, optimizing their equipment usage and overall satisfaction. This proactive approach ensures customers receive the most value from their Henry Schein solutions.
• • Maintaining your service vehicle is paramount. You will be responsible for managing and replenishing the necessary inventory of parts and tools within your van, ensuring you are always equipped to handle service calls efficiently and effectively.
• • Accurate and timely documentation is critical. You will produce detailed service reports after each job, documenting all work performed, parts used, and any follow-up actions required. This information is vital for customer records, billing, and internal quality control.
• • Continuous learning is a cornerstone of this role. You will attend all mandatory training sessions, including Henry Schein's comprehensive Dental Career Development programs and specialized technical training provided by equipment manufacturers. This commitment to education ensures you remain at the cutting edge of industry knowledge and skills.
• • Safety is non-negotiable. You will strictly adhere to all OSHA regulations and company safety protocols, utilizing personal protective equipment as required to ensure a safe working environment for yourself and others.
• • Effective communication is essential for team collaboration and operational efficiency. You will maintain timely communication with Team Members and HUB dispatchers, providing regular updates on assignment progress and any potential challenges.
• • You will manage your workload by completing all assigned work orders promptly. Before departing a customer site, you will review the completed work with the customer or a designated staff member, clearly outlining the time spent, services rendered, and any parts that need to be ordered. All work orders must be closed daily and submitted for billing to ensure smooth financial operations.
• • Submitting all job-related paperwork accurately and within required timeframes is crucial. This includes, but is not limited to, FDA forms, expense reports, and any other necessary documentation, ensuring compliance and efficient administrative processes.
• • You will also comply with all terms of the Fleet Management Policy, including vehicle maintenance and accident management procedures, ensuring the company's assets are well-maintained and operated responsibly.
• • This role may also involve participation in special projects and performing other duties as assigned, offering opportunities to broaden your experience and contribute to various company initiatives.