Unisys Corporation logo

ESM Technical Solutions Professional - ServiceNow (Presales)

Job Overview

Location

Remote, PA, United States of America

Job Type

Full-time

Category

Software Engineering

Date Posted

June 6, 2026

Full Job Description

đź“‹ Description

  • • Architect and design innovative solutions on the ServiceNow, Freshworks, and EasyVista platforms to meet client business requirements and position Unisys competitively.
  • • Collaborate with Sales Engineers (SE), Customer Engineers (CE), Customer Delivery Engineers (CDE), and CTO teams to develop and execute account strategies.
  • • Identify, qualify, and nurture new business opportunities within existing and prospective client accounts.
  • • Create comprehensive pursuit kits to support sales engagements and drive pipeline growth.
  • • Develop and deliver repeatable Proof of Value (PoV) engagements and customized product demonstrations aligned with client needs.
  • • Design and implement accelerators that showcase value and innovation across ServiceNow, Freshworks, and EasyVista platforms.
  • • Build migration playbooks focused on transitions from ServiceNow, BMC Helix, and Cherwell to Unisys solutions.
  • • Own and complete RFP responses, ensuring technical accuracy and alignment with client requirements and sales objectives.
  • • Draft Statements of Work (SOWs) for client projects, defining scope, deliverables, and timelines.
  • • Lead client-facing activities including technical workshops, solution shaping sessions, and pricing discussions.
  • • Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate qualified leads.
  • • Build and maintain trusted advisor relationships with clients at multiple organizational levels.
  • • Provide market and client feedback to product and marketing teams to inform solution development and positioning.
  • • Oversee project execution by the ESS delivery organization to ensure alignment with pre-sales commitments.
  • • Articulate the business value and ROI of ESM solutions to both technical and non-technical stakeholders.
  • • Apply sales methodologies such as MEDDIC, Challenger, or Solution Selling to guide client engagements and accelerate deal progression.
  • • Achieve key performance indicators including influenced Total Contract Value (TCV), PoV-to-engagement conversion rates, pipeline generation, client meeting volume, upsell/cross-sell contributions, and client satisfaction scores.

🎯 Requirements

  • • Strong technical understanding of the ServiceNow platform
  • • Proven track record in pre-sales, solution architecture, and business development roles
  • • Ability to create technical assets such as Proof of Value (PoV) engagements, accelerators, and migration playbooks
  • • Excellent communication, presentation, and client engagement skills
  • • Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell
  • • Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling)

🏖️ Benefits

  • • Unlimited paid time off
  • • 401(k) match
  • • Comprehensive healthcare coverage
  • • HSA matching
  • • Ongoing learning opportunities

Skills & Technologies

Express
Remote

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About Unisys Corporation

Unisys Corporation provides information technology services and solutions to enterprises and governments worldwide. Its offerings include digital workplace services, cloud and infrastructure services, cybersecurity, enterprise computing, business process outsourcing, and industry-specific software. Founded in 1986 through the merger of Burroughs and Sperry, the company serves clients in the financial services, public sector, communications, and transportation sectors. Headquarters are in Blue Bell, Pennsylvania, and the company operates in over 20 countries.

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