Job Overview
Location
US Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 20, 2026
Full Job Description
đź“‹ Description
- • As an Evening Benefits Associate at Health Advocate, you will serve as a trusted guide for members navigating their healthcare benefits, helping them make informed decisions during open enrollment, life changes, and coverage updates.
- • Your day-to-day responsibilities include answering incoming calls and emails, providing clear explanations about benefits, costs, and provider options; assisting members in resolving benefit-related issues; placing outbound calls for follow-up; and staying current on commercial plans, Medicare coordination, and group health plan structures.
- • You will join a compassionate, mission-driven team at Health Advocate, a leader in health advocacy and navigation services, where employees are supported with training, growth opportunities, and a culture rooted in empathy and innovation.
- • In this role, you will develop expertise in benefits administration, healthcare plans, and insurance coordination while building strong communication, problem-solving, and organizational skills—with clear pathways for career advancement within the company.
🎯 Requirements
- • At least one year of customer service or benefits experience
- • Strong communication skills with the ability to listen, empathize, and explain complex topics clearly
- • Proficiency with MS Word, Excel, and internal systems for research and documentation
- • Organized, detail-oriented, and able to multi-task while managing inquiries efficiently
- • Eager to learn about benefits administration, healthcare plans, and insurance coordination
- • Comfortable working in a fully remote home office environment with minimal distractions
🏖️ Benefits
- • Work from home opportunity with full remote flexibility
- • Comprehensive training and ongoing development with all necessary work equipment provided
- • Competitive starting hourly rate of $17.00
- • Robust benefits package including medical, dental, vision, tuition assistance, 401(k) with company match, PTO, and paid holidays
- • Career growth and mentorship opportunities with internal promotions encouraged
- • Culture of purpose and impact, working for an award-winning organization recognized for excellence in customer service
Skills & Technologies
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About Health Advocate
Health Advocate provides health advocacy and navigation, clinical care management, and mental health support to over 12,500 organizations and their members. The company utilizes personal support, data, and technology to improve health outcomes and lower medical costs for its clients' employees. They offer 24/7 support in over 250 languages, with services that are HIPAA-compliant and NCQA-certified & accredited. Health Advocate aims to provide a whole-person approach to support physical, emotional, relational, and financial well-being, leading to improved health outcomes and reduced absenteeism.
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