EverCommerce: People Operations Specialist

EverCommerce Inc.

Job Overview

Location

Remote- US

Job Type

Full-time

Full Job Description

📋 Description

• Serves as a senior operational contributor on the People Operations team, responsible for maintaining the integrity, compliance, and scalability of core HR programs and systems.
• Brings meaningful HR experience to a role that sits at the intersection of data, process, and program ownership.
• Reports to the People Operations Manager and partners closely with HR Generalists, Coordinators, and cross-functional stakeholders to ensure People Operations runs accurately, efficiently, and in full compliance with regulatory requirements.
• The People Operations Specialist II is a detail-oriented, systems-savvy HR professional who thrives in the operational core of a People team.
• This role goes beyond task execution — it requires the judgment to understand how HR actions connect to broader organizational and compliance outcomes.
• The ideal candidate has a background in HR operations or generalist work and brings the experience needed to identify risk, maintain clean data, and keep People programs running at a high standard without heavy oversight.
• This is not a high-visibility, front-facing role — it’s the role that makes everything else on the team possible.
• Key Responsibilities:
• HR Data Integrity & Systems Management:
• Serve as a steward of employee data within the HRIS (Workday preferred), ensuring records are accurate, complete, and audit-ready at all times.
• Process employment actions — new hires, promotions, transfers, title changes, location changes, level changes, and terminations — with a strong understanding of downstream impacts on compensation, benefits, reporting structures, and compliance.
• Conduct regular data audits and clean-up cycles to identify and resolve discrepancies proactively.
• Partner with the Systems/Workday team on process improvements, configuration changes, and testing.
• Maintain org structure data and position management with an understanding of how job architecture decisions ripple across the organization.
• Compliance & Policy Administration:
• Own the day-to-day compliance posture of People Operations, including documentation standards, records retention practices, and process controls.
• Proactively monitor federal, state, and local regulatory changes; recommend and implement policy and handbook updates in partnership with the People Ops Manager and Legal.
• Prepare for and support internal and external HR audits, including pulling records, organizing documentation, and coordinating responses across functions.
• Maintain the employee handbook and policy library as living documents, ensuring accuracy and alignment with current law and company practice.
• Support leave of absence tracking and administration, ensuring proper documentation and compliance with applicable regulations.
• Program Maintenance & Operational Ownership:
• Maintain and continuously improve core People Ops programs, including onboarding, offboarding, and recurring compliance workflows.
• Identify process gaps and inefficiencies; propose and implement practical, scalable solutions in partnership with the People Ops Manager.
• Build and maintain standard operating procedures and process documentation to support team consistency and knowledge continuity.
• Partner with cross-functional teams (Finance, Legal, IT, Payroll) to keep People programs aligned with broader organizational requirements.
• Project Management & Reporting:
• Support and at times lead defined People Ops projects, managing timelines, documentation, and stakeholder communication.
• Produce recurring and ad hoc People analytics reports for leadership, including headcount, attrition, org change activity, and compliance metrics.
• Track project milestones and surface blockers proactively to the People Ops Manager.
• Team Support & Escalation:
• Serve as a resource to the People Ops Coordinator on complex or ambiguous employment actions, providing context on policy, process, and downstream impact.
• Partner with HR Generalists by ensuring operational data and documentation are accurate and complete ahead of employee relations or business partner work.
• Understand and apply knowledge of job architecture, position management, and the organizational implications of employment changes.

🎯 Requirements

• 3–5 years of progressive HR experience, including meaningful time in an HR Operations, HR Generalist, or HR Coordinator role.
• Demonstrated hands-on experience with HRIS data management, employment action processing, and HR compliance.
• Strong working knowledge of federal and multi-state employment law (FLSA, FMLA, ADA, EEO, and state-specific leave and wage laws).
• Experience with enterprise HRIS platforms; Workday experience strongly preferred.
• Solid understanding of job architecture concepts and the organizational impact of position-level changes (title, level, location, reporting structure).
• High attention to detail with a track record of maintaining accurate, audit-ready data and documentation.
• Strong organizational skills and the ability to manage multiple ongoing workstreams independently.
• Clear, professional written and verbal communication skills.

🏖️ Benefits

• Flexibility to work where and how you want within your country of employment — in-office, remote, or hybrid.
• Day 1 access to robust health and wellness benefits, including an annual wellness stipend.
• 401(k) with up to a 4% match and immediate vesting.
• Flexible and generous (FTO) time-off.
• Employee Stock Purchase Program.

Skills & Technologies

Remote

$75k-85k

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EverCommerce Inc.

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About EverCommerce Inc.

EverCommerce provides vertical software and payments platforms for service-based small and medium businesses. The company offers integrated SaaS solutions that streamline operations, marketing, customer engagement, and payments across health and wellness, home services, and fitness markets. Its cloud-based tools help businesses manage scheduling, billing, client relationships, and workforce operations. EverCommerce serves over 700,000 customers globally through a portfolio of brands including DrChrono, ServiceTitan, and Mindbody. The company went public in 2021 and is headquartered in Denver, Colorado.

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