Exchange Operations Specialist, Coinbase Derivatives & International Exchange

📋 Description

• • Join Coinbase, a leader in the digital asset space, and contribute to the future of economic freedom by supporting our rapidly growing Derivatives and International Exchange operations.
• • As an Exchange Operations Specialist, you will be a critical member of a 24/7 Market Operation team, ensuring the seamless functioning of two key exchanges and providing essential support to our global clientele.
• • This role demands a proactive and independent approach to troubleshooting a wide array of issues that impact exchange operations and client experiences, requiring you to leverage your expertise to resolve challenges swiftly and effectively.
• • You will be the first line of defense, providing functional and technical support for all electronic trading, clearing systems, and associated applications, ensuring high availability and performance.
• • Your responsibilities will extend to fielding customer inquiries, addressing complex questions related to exchange functionality, market events, business technology, product schedules, and connectivity, ensuring client satisfaction and operational clarity.
• • You will play a pivotal role in the investigation of operational issues, both internally and externally, acting as a key liaison to maintain the integrity and efficiency of our trading platforms.
• • Collaborate closely with product and development teams to facilitate the successful launch of new products and the implementation of crucial platform updates, ensuring a smooth transition and minimal disruption.
• • Provide comprehensive onboarding and ongoing support to clients and vendors, fostering strong relationships and ensuring they can effectively utilize our exchange services.
• • Work cross-functionally with diverse teams, including client services, product design, and development, to drive cohesive solutions and enhance the overall user experience.
• • Proactively identify and strategize areas for improvement within operational processes, aligning these initiatives with overarching business objectives and growth strategies.
• • This role requires flexibility and adaptability, including coverage of APAC trading hours, to ensure continuous support for our global operations.
• • You will be instrumental in deployment testing, meticulously verifying that new releases and updates will not adversely affect our production environments, safeguarding system stability.
• • Develop and refine operational procedures, documenting processes as the platform evolves to ensure scalability and knowledge transfer within the team.
• • Maintain a deep understanding of current market events and industry trends, applying this knowledge to anticipate and mitigate potential operational risks.
• • Hone advanced troubleshooting skills, with the ability to articulate complex technical problems and their solutions clearly and concisely to a diverse audience, from technical teams to business stakeholders.
• • Demonstrate excellent analytical and organizational skills, excelling in critical areas such as questioning, call control, professionalism, and multitasking in a high-pressure environment.
• • Gain experience with various support channels, including voice, email, and chat, adapting your communication style to suit different client needs and situations.
• • Embrace the dynamic nature of a high-growth, fast-paced, remote-first organization, adapting quickly to evolving priorities and demands.
• • Contribute to a culture of continuous improvement, actively seeking feedback and opportunities to enhance your skills and contribute to the team's success.
• • This role offers a unique opportunity to be at the forefront of digital asset exchange operations, contributing directly to Coinbase's mission of building the future of finance.
• • You will be empowered to take ownership of issues, drive resolutions, and make a tangible impact on the stability and growth of our international exchange platforms.
• • Become an expert in the intricacies of our trading systems, understanding the technical underpinnings that drive our global operations.
• • Participate in the continuous enhancement of our operational playbooks and incident response procedures, ensuring best practices are maintained and improved.
• • Develop a strong understanding of regulatory requirements and compliance standards relevant to digital asset exchanges.
• • Contribute to the development and maintenance of internal knowledge bases and training materials for the operations team.
• • Engage in proactive monitoring of exchange systems, identifying potential issues before they impact users.
• • Support the resolution of trading halts, connectivity issues, and other critical incidents with speed and accuracy.
• • Assist in the analysis of trade data to identify anomalies or patterns that may require further investigation.
• • Be a key contributor to the operational readiness for new market listings and product launches.
• • Foster a collaborative environment, working effectively with colleagues across different time zones and functional areas.
• • Uphold Coinbase's commitment to security and integrity in all operational activities.
• • This role is ideal for an individual who thrives in a challenging, dynamic environment and is passionate about the intersection of finance, technology, and blockchain.
• • You will have the opportunity to grow your career within a leading cryptocurrency company, gaining invaluable experience in a rapidly evolving industry.