Job Overview
Location
New York
Job Type
Full-time
Category
Software Engineering
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Manage fast-changing calendars with precision for four senior leaders: Head of Customer Experience, Head of Growth Strategy, Head of Services, and Head of Support, ensuring priorities are protected and no detail is overlooked.
- • Serve as a trusted, critical partner to the Customer Experience organization by proactively removing friction and helping leaders maximize their time and focus.
- • Act as the primary point of contact for internal and external partners across Growth Strategy, Services, and Support, ensuring all communication is clear, timely, and professional.
- • Coordinate executive 1:1 meetings between Customer Success Managers and internal leaders or customers, serving as a reliable, seamless point of coordination for all scheduling and logistics.
- • Track and follow up on action items and commitments across teams, ensuring accountability and preventing any tasks from falling through the cracks.
- • Plan and execute CX team events, offsites, and dinners, managing all logistics from high-level planning to the small, memorable details that enhance team culture.
- • Coordinate seamless travel arrangements including flights, hotels, itineraries, and related logistics for senior leaders across multiple functions.
- • Facilitate cross-functional alignment between Growth Strategy, Services, and Support by serving as a central coordination resource and stepping in to support wherever needed.
- • Maintain organized systems for scheduling, communication, and task tracking to ensure operational continuity and efficiency across the Customer Experience organization.
- • Uphold a professional, proactive, and positive attitude while managing high-volume, high-stakes administrative demands in a fast-paced environment.
- • Ensure all interactions reflect the company’s culture of creativity, precision, and care — from scheduling a meeting to organizing a team dinner.
- • Operate with autonomy and discretion, handling sensitive information and high-profile interactions with confidentiality and professionalism.
- • Anticipate needs before they arise, solving problems in advance and adapting quickly to shifting priorities across multiple senior leaders.
- • Do not perform personal errands or manage non-work-related tasks — this role is strictly focused on professional support within the Customer Experience organization.
- • Do not own or drive cross-functional projects — this role is about operational excellence and coordination, not strategic project leadership.
🎯 Requirements
- • Experience thriving as an Executive Assistant supporting multiple senior leaders in a fast-paced, dynamic environment
- • Strong written and verbal communication skills with the ability to adapt tone and style across diverse audiences
- • Proven ability to juggle competing priorities across leaders and functions while remaining organized, calm, and proactive
- • Genuine love for being an Executive Assistant and making complex organizations run smoothly
- • Ability to anticipate needs, solve problems before they arise, and bring a positive, can-do attitude to daily tasks
- • Experience coordinating executive travel, complex calendars, and high-stakes internal and external communications
🏖️ Benefits
- • All employees can work for free with world-class coaches specializing in creativity, management, and more
- • Access to a vibrant community of 11,000+ customers, 150+ integration partners, 125+ agencies, and 30k Slack members
- • Exposure to industry-leading companies including Anthropic, Notion, Google, and Ramp
- • Participation in company culture shaped by unique operating principles including negative maintenance and non-attached action
Skills & Technologies
Go
Onsite
About Clay Labs Inc.
Clay Labs offers a no-code platform that aggregates public and proprietary data to build lead lists, automate outbound campaigns, and enrich CRM records. It pulls from 75+ data sources, applies AI filters, and integrates with tools like Salesforce, HubSpot, and Slack. The company targets go-to-market teams seeking faster prospect research and personalized outreach at scale.
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