Job Overview
Location
Kuala Lumpur, Malaysia
Job Type
Full-time
Category
Customer Success
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • This is a fully remote Customer Service Executive role based in Malaysia, supporting MoneyHero Group Limited’s Hong Kong customer base through email, chat, and phone channels. The role is critical to delivering excellent service and ensuring positive customer experiences for users of MoneyHero’s AI-powered personal finance aggregation and comparison platform.
- • Day-to-day responsibilities include promptly and accurately responding to customer inquiries, resolving issues and complaints, providing clear information about products and services, escalating complex cases, maintaining accurate interaction records, adhering to company policies, contributing to process improvements, and collaborating with team members to meet department goals.
- • MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance platform operating in Singapore, Hong Kong, Taiwan, and the Philippines, with over 300 commercial partners and 5.1 million monthly unique users as of December 2025. The company is backed by Experian, Pacific Century Group, and IFC (World Bank Group), having raised over US$110 million.
- • In this role, you will develop expertise in fintech customer service, strengthen communication and problem-solving skills, gain experience with customer service tools, and contribute to improving service processes in a fast-growing, innovative environment with opportunities for career advancement and internal mobility.
🎯 Requirements
- • Fluency in written and spoken Hong Kong’s Cantonese is mandatory
- • Good written and verbal communication skills in English
- • Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries
- • Proficiency in using customer service software and tools
- • Strong problem-solving and critical thinking skills
- • Ability to multitask and prioritize tasks effectively
🏖️ Benefits
- • Annual leave, birthday leave, tenure leave, international remote work leave, and more
- • Professional trainings, career advancement and internal mobility opportunities
- • Competitive benefits including insurance and mental wellness program
- • Competitive salary and attractive benefits package
Skills & Technologies
About MoneyHero Group Limited
Hong Kong-headquartered personal finance comparison platform operating in Greater Southeast Asia. Provides credit cards, loans, insurance and broadband price-comparison services through digital marketplaces in Hong Kong, Singapore, Taiwan, the Philippines and Malaysia. Generates revenue from referral commissions paid by financial institutions and telecom providers when consumers apply through its websites and apps. Offers data-driven marketing and lead-generation tools to partners. Listed on NASDAQ under ticker MNY. Founded in 2014, employs over 400 staff across regional offices.
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