Family Mentor - (PST)

Equip Health Inc.

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• Serve as a Family Mentor on a multidisciplinary care team to support caregivers of patients receiving virtual eating disorder treatment at Equip.
• Deliver skills-based individual and group sessions to caregivers, focusing on evidence-based approaches including Family-Based Treatment, Enhanced Cognitive Behavioral Therapy, and Cognitive Behavioral Therapy for ARFID.
• Proactively identify and address barriers to treatment adherence by engaging caregivers through motivational strategies and personalized support.
• Monitor caregiver adherence to care plans and complete program elements, ensuring consistent engagement and retention in treatment.
• Conduct proactive outreach via phone and messaging to recover missed appointments, send reminders, track engagement, and provide ongoing support.
• Collaborate with therapists, dietitians, and physicians in multidisciplinary treatment huddles to align on patient progress and care plan adjustments.
• Guide caregivers in developing coping-ahead strategies to anticipate and manage challenges in daily life related to eating disorder recovery.
• Personalize care plans by coordinating additional services such as scheduling extra care team sessions, registering for support groups, preparing customized grocery lists, and referring tailored resources.
• Assist caregivers in creating advocacy-related documentation, including 504 Plan accommodation request letters for school or workplace settings.
• Maintain accurate, timely documentation of all caregiver interactions in compliance with Equip’s policies and clinical standards.
• Manage an availability calendar to allow caregivers to schedule appointments and ensure consistent access to support.
• Attend mandatory internal meetings including supervision, treatment huddles, labs, and all-hands sessions on a weekly basis.
• Participate in initial and ongoing training programs on Equip’s evidence-based treatment modalities and coaching techniques.
• Build trusting, respectful relationships with caregivers from diverse backgrounds, fostering open communication and emotional safety.
• Work remotely with consistent availability during Pacific Standard Time (PST) business hours, including evenings until 8pm two nights per week.
• Commit to a minimum of 20 hours per week of direct patient care after 2pm in the patient’s time zone, totaling 33 hours weekly of direct care responsibilities.
• Operate standard office technology, including video conferencing tools, and remain on camera during all client and team interactions.
• Navigate ambiguity and adapt quickly in a fast-paced, evolving virtual care environment while maintaining high standards of care and compliance.

🎯 Requirements

• 2+ years of experience working with families or supports in a healthcare setting (e.g., coaching, case management, mentorship, social work, or milieu therapy)
• Lived experience as an eating disorder support for a loved one in firm/stable recovery
• Ability to connect with diverse individuals across varying lived experiences and cultural backgrounds
• Strong oral and written communication skills with proven ability to build professional, collaborative relationships
• Comfortable working remotely with consistent access to reliable internet and willingness to be on camera during all interactions
• Strong organizational and time management skills with attention to detail and ability to meet goals in a fast-paced environment

🏖️ Benefits

• Base pay range of $54,000 to $65,000 + 15% annual performance-based bonus potential
• Flex PTO policy (3–5 weeks/year recommended) + 11 paid company holidays
• 100% employer-paid mental health benefit through Spring Health (5 free therapy and 5 free coaching sessions per year for employee and dependents)
• $50/month home internet stipend + $500 initial work-from-home setup stipend + $200 reload every two years after year 3
• $1,000/year continuing education stipend + access to $3,000+ worth of free training in evidence-based eating disorder treatments
• 401(k) option with employer contribution

Skills & Technologies

Spring

Remote

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Equip Health Inc.

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About Equip Health Inc.

Equip Health is a virtual eating-disorder treatment provider delivering evidence-based care to adolescents and adults in the United States. Founded in 2019, the company pairs each patient with a five-person dedicated care team comprising a medical provider, therapist, dietitian, peer mentor, and family mentor. Treatment is delivered entirely via secure video, allowing patients to remain at home while receiving Family-Based Therapy and coordinated medical management. Equip partners with major insurers to increase access and accepts most commercial plans. The company is headquartered in San Diego, California, and has raised venture capital to expand nationwide access to comprehensive eating-disorder recovery.

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