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This position was posted on March 24, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
US - Distributed
Job Type
Full-time
Category
Customer Success
Date Posted
March 24, 2026
Full Job Description
đź“‹ Description
- • As a Federal Senior Customer Success Manager at Menlo Security, you will serve as a strategic partner to U.S. Federal Government customers, ensuring they derive maximum mission value from their investment in Menlo Security's Isolation-powered Cloud Security Platform. This role is critical to maintaining and expanding relationships with high-stakes clients including Fortune 500 enterprises, major global banks, and the Department of Defense, directly supporting national security objectives through secure internet and application access.
- • You will act as the primary point of contact and trusted advisor for a portfolio of key Federal accounts, engaging with agency leadership such as CISOs, Security Architects, and Program Managers. Your day-to-day responsibilities include conducting Quarterly Business Reviews to demonstrate value, aligning Menlo’s capabilities with agency mission objectives, defining success criteria, tracking progress against mission metrics, and proactively identifying opportunities for increased product adoption and contract renewals within federal fiscal cycles.
- • You will collaborate closely with Federal Sales, Product, Engineering, and Support teams to ensure seamless transitions from pre-sales to post-sales, relay customer feedback to influence product roadmaps—particularly around FedRAMP, compliance, and government-specific features—and cultivate government advocates who can serve as references and testimonials on mission success.
- • The role demands a strong technical acumen in Menlo Security’s platform and broader federal cybersecurity landscape, including Zero Trust, TIC 3.0, Secure Web Gateways, CASB, SASE, and system integrations like SSO, Azure AD, and Cloud API. You must be comfortable traveling up to 20% of the time to federal facilities in DC, Northern Virginia, and Maryland for onsite engagements.
- • Menlo Security is a well-funded, high-growth cybersecurity leader backed by top-tier investors including Vista Equity Partners, General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures. The company’s mission—enabling the world to connect, communicate, and collaborate securely without compromise—has become increasingly vital in the post-COVID era, and this role places you at the forefront of protecting critical government infrastructure.
- • In this position, you will develop deep expertise in federal cybersecurity mandates and technologies while honing your executive engagement, project management, and stakeholder influence skills. You’ll have the opportunity to drive meaningful impact on mission readiness, contribute to product innovation through customer insights, and grow your career in a purpose-driven, inclusive culture that values empathy, accountability, and continuous learning.
🎯 Requirements
- • United States Citizenship is strictly required; must possess an Active Secret Security Clearance (minimum) to be considered.
- • 5+ years of progressive experience in Customer Success, Account Management, or a similar client-facing role, specifically supporting Federal Government, DoD, or Intelligence Community (IC) customers.
- • Strong understanding of federal cybersecurity concepts, mandates, and technologies (e.g., Cloud Security, Zero Trust, NIST standards, FedRAMP).
- • Exceptional communication (written and verbal) and interpersonal skills, with proven ability to build rapport and influence government stakeholders at all levels, including C-suite executives.
- • Demonstrated project management skills and ability to manage competing priorities in a dynamic government environment; Bachelor’s degree in a relevant field (e.g., Computer Science, Business, Cybersecurity) or equivalent practical experience.
🏖️ Benefits
- • Competitive base salary range of $102,400 - $153,600, with eligibility for stock-based compensation grants based on company and individual performance.
- • Comprehensive benefits package supporting health, wellness, and financial security as part of Menlo Security’s total rewards offering.
- • Opportunity to work in a collaborative, inclusive, and fun culture guided by core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively, and Help Each Other Out.
- • Significant opportunities for professional growth and taking initiative in a high-growth startup environment servicing the public sector.
- • Chance to directly impact national security by protecting critical government missions through innovative cybersecurity solutions.
Skills & Technologies
About Menlo Security Inc.
Menlo Security Inc. offers a cloud-based security platform designed to protect organizations from malware and phishing threats. Their core technology, the Cloud Secure Gateway, isolates potentially harmful content in a virtual environment, preventing it from reaching end-user devices. This approach eliminates threats at the source, ensuring a safe browsing experience for users across all devices and locations. The platform integrates with existing security infrastructure and provides comprehensive visibility and control over web, email, and document-based threats. Menlo Security's solution is built on a Zero Trust principle, focusing on containment and adaptive security to defend against evolving cyberattacks and protect sensitive data.
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