Field Service Engineer

Ciena Corporation

Job Overview

Location

Remote-Philippines

Job Type

Full-time

Full Job Description

📋 Description

• As a Field Service Engineer at Ciena Corporation, you will play a critical role in ensuring the successful deployment, integration, and optimization of high-speed optical network solutions for global telecommunications customers. Your expertise will directly contribute to the reliability and performance of mission-critical infrastructure that powers modern connectivity, from submarine cables to data center interconnects, enabling exponential growth in bandwidth demand across industries.
• You will be responsible for translating complex high-level network designs into detailed engineering documentation, leading field deployment activities, and serving as the primary technical liaison between customers, field technicians, and internal engineering teams to ensure seamless project execution from planning through acceptance testing.
• Monitor and manage the coordination, planning, and execution of projects, focusing on engineering documentation such as LLD, NDD, DCN designs, Link Diagrams, and ATP documents.
• Translate high-level designs into detailed engineering designs in collaboration with systems engineers, ensuring technical accuracy and alignment with customer requirements and industry standards.
• Lead communication and acceptance testing with end users, validating that deployed solutions meet functional, performance, and reliability criteria before handover.
• Lead complex network deployment or reconfiguration projects, overseeing installation, commissioning, and integration activities across submarine, long haul, metro, and DCI environments.
• Support field service technicians and site leads in achieving engineering objectives by providing technical guidance, troubleshooting assistance, and ensuring adherence to quality standards throughout all project phases.
• Interface directly with customers to deliver engineering designs, explain technical solutions, and provide expert advice on synchronization, network topology, and performance optimization.
• Make informed decisions impacting project scheduling, resource allocation, and deliverables to ensure timely completion while managing risks and escalating issues when necessary.
• Resolve technical challenges in real-time, acting as the first point of escalation for field service technicians, and drive root cause analysis to prevent recurrence.
• Ensure strict adherence to quality standards, safety protocols, and technical documentation in all phases of project lifecycle, from design to final acceptance.
• Ciena is a global leader in high-speed connectivity, dedicated to building adaptive networks that empower exponential growth in bandwidth demand through innovative optical technologies. The company fosters a people-first culture that prioritizes flexibility, well-being, belonging, and individual growth, combining technological excellence with meaningful social and community impact.
• You will join a collaborative, innovative, and technically deep team of engineers and field specialists who are passionate about solving complex networking challenges and enabling reliable, scalable connectivity for customers worldwide.
• In this role, you will deepen your expertise in cutting-edge optical transmission technologies, including DWDM, OTN, SDH, and Ethernet, while developing leadership skills in cross-functional coordination, customer engagement, and technical project management—positioning you for advancement into senior engineering, architecture, or leadership roles within Ciena’s global services organization.
• You will gain hands-on experience with Ciena’s industry-leading optical portfolio and network management systems, enhancing your ability to design, deploy, and optimize next-generation networks that support 5G, cloud, and hyperscale data center demands—making you a highly sought-after specialist in the telecommunications infrastructure domain.

🎯 Requirements

• Foundational knowledge in optical transmission systems (submarine, long haul, metro, DCI), control plane networks (L-0 and L-1), OTN, SDH, Ethernet technology, and network management systems.
• Excellent written and verbal communication skills, coupled with strong analytical and teamwork capabilities.
• At least 5 years experience in field service engineering, particularly with telecommunications and networking equipment.
• Proficiency in hardware installations and troubleshooting complex technical issues.
• Familiarity with network management systems and related tools.
• Hands-on experience with submarine, DWDM/OTN links integration, commissioning, and acceptance testing.

🏖️ Benefits

• Flexible work environment that supports work-life balance and individual well-being, including remote work options for this Philippines-based role.
• People-first culture focused on growth, belonging, and empowerment, with opportunities for continuous learning and professional development.
• Exposure to cutting-edge optical networking technologies and global projects involving submarine, terrestrial, and data center interconnect networks.
• Collaborative and innovative team environment where your expertise is valued and your contributions drive meaningful impact for customers and communities.
• Commitment to diversity, equity, inclusion, and equal opportunity employment, including support for disability and protected veteran status.
• Access to Ciena’s Talent Community for ongoing career alerts and networking opportunities, even if not ready to apply immediately.

Skills & Technologies

Remote

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Ciena Corporation

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About Ciena Corporation

Ciena Corporation designs, manufactures and sells network hardware, software and services that underpin global communications infrastructure. Its packet-optical, routing and switching platforms, along with automation and analytics software, enable wireline and wireless carriers, data-center operators and large enterprises to scale bandwidth, reduce latency and manage traffic across metro, long-haul and submarine networks. Founded in 1992 and headquartered in Hanover, Maryland, the company supports customers in more than 80 countries and invests heavily in coherent optical, photonic silicon and software-defined networking technologies to advance 5G, cloud and edge applications.

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