Financial Aid Specialist

Campus LLC

Job Overview

Location

Campus NYC

Job Type

Full-time

Full Job Description

📋 Description

• As a Financial Aid Specialist at Campus LLC, you will play a pivotal role in empowering students to achieve their educational aspirations by demystifying and facilitating access to essential financial resources. This position is central to the student journey, acting as a primary point of contact from the initial FAFSA application through to the final disbursement of aid. You will be instrumental in transforming potentially overwhelming financial processes into clear, manageable steps, fostering student confidence and ensuring they feel fully supported throughout their academic pursuit. Your expertise will directly impact a student's ability to enroll and succeed, making this a deeply rewarding and high-impact role within a mission-driven organization.
• In this dynamic role, your day-to-day responsibilities will encompass a broad spectrum of critical functions designed to ensure students receive timely and accurate financial aid. You will meticulously manage a substantial caseload, typically ranging from 200 to over 500 students, serving as their dedicated guide through the entire financial aid lifecycle. This includes assisting with the intricate FAFSA completion process, navigating verification requirements, accurately packaging financial aid awards, and overseeing disbursement procedures. A significant part of your role will involve calculating complex aid packages, generating official offer letters using sophisticated financial systems, and then translating this information into easily understandable terms for students. You will be adept at handling sensitive and emotionally charged conversations, addressing potential aid barriers, explaining denials with empathy, clarifying Pell Grant eligibility, and discussing payment plan options, all while diligently maintaining student trust and rapport. Organization and meticulous record-keeping are paramount; you will maintain detailed notes and utilize various systems and trackers to manage your caseload effectively, ensuring persistent outreach and responsiveness via phone, text, and email to address student inquiries promptly. Furthermore, you will foster seamless collaboration with internal teams, including Admissions Counselors (ACs), Onboarding Specialists (OSes), and Success Coaches (SCs), to guarantee a cohesive and supportive student experience across all touchpoints. Continuous learning is essential as you will be expected to stay abreast of evolving financial aid policies and procedures, adapting workflows as needed and actively contributing to the collective knowledge base of the team.
• You will be an integral part of the Financial Aid team at Campus, an organization dedicated to making life-changing education accessible. This team operates with a unique blend of empathy and precision, viewing themselves not merely as administrators but as educators, advocates, and communicators. They thrive on transforming student apprehension into confidence, providing a crucial support system during a significant life transition. The team fosters a collaborative and fast-paced environment where adaptability, proactivity, and a shared commitment to student success are highly valued. You will join a group that celebrates diversity and is committed to building an inclusive team that reflects a wide array of experiences and backgrounds, ensuring that every student feels seen and supported.
• This role offers a significant opportunity for professional growth and development. You will gain extensive experience in navigating the complexities of financial aid administration within a rapidly growing startup environment. The position will hone your analytical skills through the calculation and management of aid packages, while simultaneously sharpening your interpersonal and communication abilities through direct student interaction and collaboration with internal teams. You will develop a deep understanding of federal and institutional financial aid policies, learning to interpret and apply them in real-world scenarios. The experience gained in managing a high-volume caseload and handling sensitive conversations will build resilience and expertise in problem-solving. Moreover, you will contribute to shaping and refining financial aid processes within a dynamic organization, offering the chance to make a tangible impact on student outcomes and the overall success of Campus LLC. This role is ideal for individuals seeking to combine their analytical acumen with a passion for student advocacy and a desire to contribute to a mission-driven company.
• The Financial Aid Specialist role is designed for individuals who possess a unique blend of analytical rigor and exceptional interpersonal skills. You will be the trusted guide for students navigating the often-complex landscape of financial aid, requiring a proactive and resourceful approach to problem-solving. Your ability to break down intricate financial concepts into clear, actionable language will be crucial in empowering students to make informed decisions about their education. This role demands a high degree of organization and self-management, as you will be responsible for tracking numerous student interactions and deadlines across various communication channels. The capacity to handle emotionally sensitive situations with grace, professionalism, and genuine empathy is paramount, ensuring that students feel supported even when facing challenging circumstances. A positive outlook and a commitment to continuous learning are essential, as the financial aid environment is subject to frequent changes. Your contribution will directly influence student enrollment and retention, making this a vital function within Campus LLC. The collaborative nature of the role means you will work closely with admissions and student success teams, requiring strong teamwork and communication skills to ensure a seamless student experience. Ultimately, this position is for someone who is passionate about education, driven by the desire to help others succeed, and eager to thrive in a fast-paced, evolving startup culture.
• Your daily interactions will involve a significant amount of communication, primarily through phone, text, and email, to maintain consistent engagement with your student caseload. You will be responsible for interpreting financial aid regulations and institutional policies to provide accurate guidance. This includes explaining the nuances of different funding sources, such as federal grants, loans, and institutional scholarships, and how they apply to individual student circumstances. The role requires meticulous attention to detail when reviewing student applications and supporting documentation to ensure compliance and accuracy. You will act as a liaison between students and various financial aid systems, troubleshooting issues and facilitating necessary corrections. A key aspect of the job involves proactive outreach to students who may be falling behind in the application process or who require additional support. You will also be involved in the reconciliation of financial aid records and the preparation of reports for management. The ability to multitask effectively, switching between different student needs and administrative tasks without compromising quality, is essential. Your role contributes directly to the operational efficiency of the financial aid department and the overall student success metrics of the institution. You will be expected to contribute to team meetings, sharing insights and best practices to enhance the department's effectiveness and to support the professional development of your colleagues. The fast-paced nature of the environment means you will constantly be adapting to new information and student needs, requiring a flexible and resilient approach to your work.
• The impact of your work as a Financial Aid Specialist extends beyond administrative tasks; you are a critical enabler of educational opportunity. By ensuring students can access the financial resources they need, you directly contribute to their ability to enroll, persist, and ultimately graduate. This role provides a unique vantage point into the challenges and triumphs of students pursuing higher education, offering profound job satisfaction. You will be part of a team that is actively shaping the future of education accessibility, working within a company that values innovation and student-centricity. The experience gained here is invaluable for anyone looking to build a career in higher education administration, student services, or related fields. You will develop a robust skill set in financial literacy, regulatory compliance, and client relationship management, all within a supportive and growth-oriented environment. The opportunity to make a tangible difference in the lives of students, helping them overcome financial hurdles to achieve their dreams, is a core component of this role and the mission of Campus LLC.
• In this role, you will be expected to master various financial aid software and platforms, becoming proficient in managing student data and processing aid applications efficiently. You will develop advanced skills in communication, particularly in conveying complex financial information clearly and empathetically to diverse student populations. The ability to navigate and interpret federal financial aid regulations, such as Title IV policies, will be a key learning outcome. You will also enhance your problem-solving capabilities by addressing unique student situations and resolving discrepancies in financial aid records. Furthermore, you will gain valuable experience in cross-functional collaboration, working effectively with admissions, student support, and administrative teams to ensure a holistic student experience. The fast-paced startup environment will foster adaptability and resilience, equipping you with the skills to manage shifting priorities and evolving processes. You will learn to balance a high volume of tasks with a commitment to quality and student care, developing strong time management and organizational strategies. This role provides a solid foundation for a career in higher education, financial services, or student advocacy, offering a blend of technical, analytical, and interpersonal skill development.

🎯 Requirements

• Bachelor's degree
• Strong communication, relationship-building, and documentation skills
• Ability to navigate ambiguity and adapt to new systems quickly
• Comfortable having tough conversations with empathy and professionalism
• Positivity and a growth mindset
• This role requires in-office attendance three days per week (Tuesday–Thursday) as an essential function to support student engagement, coaching, and team collaboration.

🏖️ Benefits

• A compensation package that includes a base salary ($55,000 - $64,400) + equity grant
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• Fertility benefits via Carrot
• Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
• Flexible Time Away + paid holidays
• In-office lunches for our New York office
• Social events - happy hours, birthday celebrations, holiday parties, & more!
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life

Skills & Technologies

Remote

$55k-64k

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Campus LLC

Visit Website

About Campus LLC

Campus LLC operates an online platform that provides U.S. college students with digital and physical textbook rentals, purchases, eTextbooks, and supplementary course materials. The company partners with publishers and distributors to offer affordable alternatives to traditional bookstore sales, integrating logistics and customer support tailored to academic calendars. Services include semester-long rentals, instant e-book access, buyback programs, and free shipping options. Campus LLC focuses on reducing student costs while maintaining compliance with copyright and accessibility standards in higher education.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.