Job Overview
Location
Vancouver, BC, Canada
Job Type
Full-time
Category
Software Engineering
Date Posted
June 22, 2026
Full Job Description
đź“‹ Description
- • Serve as the first point of contact for clients via phone, email, and chat, delivering quick, clear, and accurate support for trading and account-related inquiries.
- • Guide clients through the company’s advanced trading platform, assisting with activities ranging from purchasing their first stock to executing complex multi-asset strategies including options, futures, forex, crypto, and event contracts.
- • Troubleshoot and resolve issues related to account management, including statement reviews, permissions, tax documentation, funding, and trading activity.
- • Collaborate with technology, risk, and operations teams to ensure seamless client experiences and timely resolution of systemic or technical issues.
- • Identify opportunities to improve internal processes and tools, and proactively share feedback with team leads to enhance service delivery.
- • Embody company values through compassionate, knowledgeable, and efficient communication, ensuring clients feel heard, supported, and valued.
- • Actively engage with a global client base throughout the workday, addressing diverse needs in a fast-paced, high-pressure environment.
- • Gain in-depth understanding of global financial markets, including equities, options, futures, foreign exchange, crypto, fixed income, and event trading products.
- • Learn how a technology-driven brokerage operates behind the scenes, including platform architecture, risk protocols, and operational workflows.
- • Develop best-in-class problem-solving skills in a dynamic, high-energy environment with continuous exposure to real-time market activity and client demands.
- • Work in a hybrid model requiring four days per week in the Vancouver, BC office and one day remote.
- • Support clients across over 200 countries and territories, interacting with individual investors, financial advisors, hedge funds, and introducing brokers.
🎯 Requirements
- • Bachelor’s degree in finance, economics, business, STEM, or a related field preferred.
- • Recent graduate or early-career professional with one to three years of experience in a customer-facing, finance, or technology role.
- • Strong communicator with excellent problem-solving skills and ability to remain calm under pressure.
- • Comfortable navigating advanced desktop and mobile trading platforms.
- • Curious about financial markets and the technology that powers them.
- • Self-motivated and able to manage tasks with minimal supervision.
🏖️ Benefits
- • Health, dental, disability, and life insurance with 100% premiums covered.
- • Company RSP contribution matching and stock incentive plan.
- • Discretionary cash bonus and stock award as part of total compensation.
- • Anticipated base salary range of 60,000 CAD to 75,000 CAD annually.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Interactive Brokers LLC
Interactive Brokers LLC is a U.S.-regulated electronic brokerage and market maker that provides direct-access trading in stocks, options, futures, forex, bonds, ETFs and funds to individual and institutional clients worldwide. The company operates a consolidated equity capital of over $10 billion, routes orders to more than 150 markets in 33 countries, and offers a proprietary Trader Workstation platform, margin lending, portfolio management tools, research and robo-advisory services through Interactive Advisors. Founded in 1978 and headquartered in Greenwich, Connecticut, it is listed on NASDAQ under ticker IBKR and regulated by SEC, FINRA, NYSE and global authorities.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
27 days ago
Vic.ai Inc.
28 days ago
3 months ago
2 months ago