Forward Deployed Engineer

PostHog Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Forward Deployed Engineer at PostHog Inc., you will play a critical role in accelerating customer success by leading short-term, high-impact implementations that ensure new and existing customers derive maximum value from PostHog’s product suite. This role sits at the intersection of technical execution and customer advocacy, where you act as a trusted advisor and hands-on engineer to help organizations adopt PostHog quickly, correctly, and with long-term stickiness. Your work directly contributes to increasing product adoption, reducing time-to-value, and improving customer retention by ensuring implementations are technically sound, privacy-compliant, and aligned with best practices in product analytics and behavioral data.
• Day to day, you will: lead technical workshops and implementation sessions with enterprise customers to audit, optimize, and migrate their PostHog setups; build and maintain automation tooling that streamlines onboarding processes across the customer base; conduct deep-dive investigations into complex technical issues such as identity resolution failures or feature flag inconsistencies; advise customers on experiment design, retention modeling, and behavioral monitoring strategies using PostHog’s analytics and AI capabilities; integrate data flows into and out of PostHog via its native pipelines and data warehouse; proactively analyze support tickets and usage patterns to identify at-risk accounts and systemic friction points; collaborate with product engineers to surface and ship product improvements derived from real-world customer feedback; and serve as the primary technical liaison during customer engagements, ensuring seamless communication and knowledge transfer.
• You will join PostHog’s Product-led Sales team, a highly autonomous, mission-driven group focused on scaling customer success through technical excellence and product-led growth. The team operates with radical transparency, async-first communication, and a strong bias for shipping — Tuesdays and Thursdays are meeting-free to protect deep work time. PostHog’s culture emphasizes autonomy, curiosity, and a willingness to embrace unconventional solutions, all while maintaining a relentless focus on customer impact. As a remote-first company with team members spanning GMT to GMT+2 timezones, you’ll collaborate globally with engineers, product managers, and customer-facing teams who prioritize outcomes over process.
• In this role, you will develop deep expertise across PostHog’s expanding product ecosystem — including analytics, CDP, data warehouse, and AI features — while sharpening your skills in technical consulting, automation engineering, and customer success strategy. You’ll gain experience influencing product direction through direct customer feedback, shaping internal tooling to scale professional services, and working in a high-trust environment where your judgment and initiative are valued above all. This is an opportunity to grow as a full-stack problem solver who can bridge the gap between complex technical systems and real-world customer outcomes, all while contributing to a company that ships more than a dozen products with the ambition to become the operating system for software builders.

🎯 Requirements

• Strong customer focus with a proven ability to delight clients and ensure long-term success through technical guidance and hands-on support.
• Prior experience in a technical consulting, implementation, or customer engineering role for a developer-focused or analytics product.
• Proficiency with SQL and Python for data analysis, pipeline integration, and automation tasks.
• Automation-minded approach — consistently seeking to replace manual processes with scalable, repeatable tooling.
• Willingness to travel occasionally for onsite customer workshops and implementation support.

🏖️ Benefits

• Fully remote work with flexible hours and a commitment to async communication, including meeting-free Tuesdays and Thursdays to protect deep work time.
• Access to PostHog’s transparent compensation calculator and equity package, backed by over $100M in funding from top-tier investors.
• Opportunity to work on cutting-edge products across analytics, AI, data warehousing, and CDP, with direct influence on product evolution through customer-driven insights.
• Culture of autonomy, transparency, and weirdness — where experimentation, ownership, and unconventional thinking are encouraged and rewarded.

Skills & Technologies

Python

GitHub

iOS

Remote

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PostHog Inc.

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About PostHog Inc.

PostHog provides an open-source product analytics platform that lets teams track user behavior, run A/B tests, and gather feedback without sending data to third parties. The self-hosted or cloud service captures events, pageviews, feature flags, and session recordings, then surfaces insights through dashboards, funnels, retention, and cohort analysis. Engineers can instrument code once and non-technical teammates can query results using SQL or visual builders. The company maintains the core project under an MIT license and offers paid tiers for enterprise support, higher volumes, and advanced features such as correlation analysis, data pipelines, and team collaboration tools.

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