Forward Deployed Engineer

Latamcent

Job Overview

Location

Brazil

Job Type

Full-time

Full Job Description

📋 Description

• As a Forward Deployed Engineer at Latamcent, you will be the primary technical contact for enterprise clients, owning the end-to-end deployment of AI-powered voice solutions from configuration to production and ensuring ongoing reliability at scale.
• You will lead the full deployment lifecycle for enterprise voice AI integrations, serve as the main technical liaison for client accounts, build and maintain monitoring and alerting systems, own telephony integrations across SIP/RTP, translate client needs into scalable platform solutions, and drive data-informed optimizations through logging and analytics.
• Latamcent is a fast-growing enterprise voice AI platform automating customer service at scale for global clients handling tens of thousands of calls daily, backed by strong funding and rapidly expanding its deployment team to meet rising demand.
• In this role, you will gain deep experience in client-facing technical ownership, enterprise VoIP systems, cloud-native deployment practices, and cross-functional influence by feeding real-world deployment patterns back to product and engineering teams.

🎯 Requirements

• 2–5 years in a client-facing technical role such as solutions engineering, technical consulting, or deployment/implementation
• Hands-on Python experience in a production context
• Experience with VoIP protocols (SIP, RTP) and telephony infrastructure
• Familiarity with Docker and Kubernetes for containerized deployments
• Comfortable owning complex enterprise stakeholder relationships independently
• Native-level English fluency
• Availability during PST business hours (full overlap required)

🏖️ Benefits

• Competitive salary (share expectations when applying)
• Remote work from Latin America
• Contract, full-time position with ASAP start date
• Opportunity to own end-to-end client deployments at a fast-growing enterprise voice AI platform
• Exposure to cutting-edge AI-powered voice solutions and enterprise telephony systems
• Direct impact on system reliability and client success for global accounts

Skills & Technologies

Python

Docker

Kubernetes

REST

Remote

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Latamcent

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About Latamcent

Latamcent is a market research and data analytics firm focused on the Latin American region. It delivers consumer insights, competitive intelligence, and strategic advisory services to multinational corporations and regional brands. Through syndicated studies, custom research, and advanced analytics, the company helps clients optimize pricing, distribution, and product positioning across diverse Latin American markets. Its multilingual team combines local expertise with global methodologies to provide actionable intelligence for retail, CPG, technology, and financial services sectors.

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