Forward Deployed Engineer

Hiya, Inc.

Job Overview

Location

London, UK

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end technical design, delivery, and ongoing support of Hiya’s partner integrations with telecommunications operators across Europe.
• Serve as the primary technical point of contact for Hiya’s telecom partners, guiding them through complex integration and operational challenges from discovery to production launch.
• Collaborate with Business Development, Engineering, Product, and Delivery teams to define technical requirements, scope solutions, and align on delivery timelines.
• Build trusted relationships with customer engineering and technical stakeholders, acting as a technical advisor throughout the customer lifecycle.
• Contribute directly to technical execution by writing code, making configuration changes, and developing automation or tooling to support customer implementations.
• Query Hiya’s data mesh to validate integrations, troubleshoot issues, perform operational analysis, and respond to customer investigations.
• Build custom dashboards, reports, or lightweight tooling to help partners monitor integration performance and understand system behavior.
• Influence and evolve partner integration models, including those involving major vendors like Ericsson, to create scalable and repeatable technical approaches.
• Investigate production issues, troubleshoot integration failures, and coordinate resolution efforts across customers, vendors, and internal engineering teams.
• Navigate and contribute to production codebases when necessary to resolve customer-facing technical problems or support implementation needs.
• Communicate technical concepts, engineering tradeoffs, and integration requirements clearly to audiences with varying levels of technical expertise.
• Work in a hybrid model, splitting time between in-office collaboration in London and remote engagement with international telecom partners.
• Leverage AI-assisted engineering workflows to improve productivity in software development, technical research, troubleshooting, and delivery.
• Operate independently in ambiguous situations, identifying stakeholders, gathering information, and creating actionable plans when ownership or technical paths are unclear.
• Balance customer-facing responsibilities with hands-on engineering work, ensuring technical credibility while maintaining strong relationship-building skills.
• Translate customer requirements into actionable engineering tasks and bridge gaps between business needs and technical execution.
• Drive operational excellence by identifying inefficiencies in integration processes and implementing improvements through automation or process refinement.
• Maintain a pragmatic approach to tooling—knowing when to build, when to script, and when to solve problems manually to deliver results efficiently.
• Support the full customer lifecycle, from pre-sales technical discovery through post-launch production support and continuous improvement.

🎯 Requirements

• Recent hands-on software engineering experience, including designing, building, supporting, or modifying production software systems
• Good command of SQL and working with structured datasets
• Experience working in customer-facing engineering roles such as Forward Deployed Engineer, Solutions Engineer, Integration Engineer, or Technical Account Engineer
• Experience with APIs, integrations, distributed systems, or customer-facing software implementations
• Ability to navigate and contribute to production codebases and troubleshoot complex technical issues across multiple teams and vendors
• Comfortable using AI-assisted development tools and workflows for software development, debugging, and technical research

🏖️ Benefits

• 25 days holiday plus bank holidays
• Opt-in salary sacrifice pension scheme (company contributes 4% of basic salary)
• Private medical insurance through Vitality (including dental and vision)
• $1,000 per year in Professional Development funds
• WFH equipment stipend
• Lunch provided on in-office days

Skills & Technologies

Scala

Hybrid

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Hiya, Inc.

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About Hiya, Inc.

Hiya is a leading conversational phone intelligence company that helps businesses and consumers identify and block spam calls and texts. Their platform analyzes billions of calls and texts monthly to provide real-time insights and protection against unwanted communications. Hiya's technology is used by mobile carriers, device manufacturers, and app developers to enhance the user experience and combat fraud. They offer solutions for call blocking, caller identification, and reputation management, aiming to make phone calls safer and more trustworthy for everyone. The company operates in the telecommunications and cybersecurity industries, focusing on mobile security and communication integrity.

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