Forward Deployed Implementation Specialist

Pylon Labs Inc.

Job Overview

Location

San Francisco

Job Type

Full-time

Full Job Description

📋 Description

• As a Forward Deployed Implementation Specialist at Pylon Labs Inc., you will be responsible for running end-to-end migrations of customer support workflows onto Pylon’s B2B post-sales support platform, translating legacy processes, enabling customer teams, and migrating historical data—ensuring zero failed migrations and driving customer success.
• Day to day, you will become a product expert in Pylon within your first week, serve as the go-to expert for customer questions ranging from basic how-tos to deep edge cases, manage 20+ simultaneous migrations, and collaborate closely with a small, high-performing SE team to implement and optimize support system transitions from platforms like Zendesk and Intercom.
• Pylon Labs Inc. is a fast-growing, Series B-backed startup (a16z, BCV, General Catalyst, Y Combinator) serving over 1,300 companies including Linear, Cognition, Modal Labs, and Incident.io with its all-in-one conversational intelligence platform for post-sales operations. The company emphasizes flat hierarchies, meritocratic idea-sharing, and in-person collaboration in San Francisco.
• In this role, you will develop deep expertise in B2B SaaS implementation, customer success enablement, and legacy support system migration, becoming a trusted advisor to clients while mastering Pylon’s platform and contributing to a zero-failure migration track record.

🎯 Requirements

• Located in (or will relocate to) San Francisco and excited about working in-person
• Organized, very hard-working, and fast—able to juggle 20+ migrations at once
• Comfortable regularly interacting with customers over chat and video
• Detail-oriented and a fast learner, capable of becoming a product expert in multiple tools quickly
• Team player mindset with ability to thrive in a flat-hierarchy, high-ownership environment

🏖️ Benefits

• Fully covered medical, dental, and vision insurance for employees
• 401(k) retirement plan
• Commuter benefits
• Parental leave
• 14 company holidays + unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend

Skills & Technologies

Remote

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Pylon Labs Inc.

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About Pylon Labs Inc.

Pylon Labs is a San Francisco–based software company founded in 2021 that builds an AI-native customer operations platform for B2B SaaS teams. Its product unifies support, success, and revenue workflows by ingesting data from Slack, Teams, email, CRMs, and ticketing systems, then applying large-language-model agents to auto-resolve tickets, summarize conversations, and drive upsell alerts. The system integrates with Salesforce, HubSpot, Zendesk, and Snowflake, enabling companies to reduce response times, improve retention, and surface expansion opportunities without adding headcount. Pylon serves venture-backed startups and public software firms across North America and Europe.

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