Franchise Implementation Consultant

PAR Technology Corporation

Job Overview

Location

Remote United States

Job Type

Full-time

Full Job Description

📋 Description

• Lead franchise customers through end-to-end implementation of the PAR OPS platform, from initial planning and configuration to deployment and adoption.
• Partner with Project Managers and cross-functional teams to deliver implementations on time, within scope, and with high-quality customer outcomes.
• Facilitate client meetings, training sessions, and solution reviews to ensure clear communication and alignment throughout the implementation lifecycle.
• Assess franchise operators’ operational and technical requirements, and recommend tailored PAR OPS solutions that align with their business goals and growth objectives.
• Configure, test, and validate software solutions to ensure seamless functionality across multi-location franchise networks.
• Proactively identify, escalate, and resolve project risks, technical challenges, and customer issues to minimize disruption and ensure successful go-lives.
• Drive a smooth transition from implementation to ongoing support by creating comprehensive documentation, aligning stakeholders, and coordinating with Support and Technical Services teams.
• Deliver training and facilitate adoption of PAR OPS features to maximize operational efficiency and long-term customer success.
• Participate in scheduled after-hours support rotations to assist customers during critical deployment windows and system go-lives.
• Contribute to continuous improvement by gathering and sharing customer feedback, enhancing training materials, and supporting product development initiatives.
• Maintain organized project documentation and track implementation milestones across multiple concurrent customer engagements.
• Serve as a trusted advisor to franchise operators, providing consultative guidance on best practices for restaurant back-of-house technology utilization.
• Collaborate effectively with Sales, Product, Engineering, and Customer Success teams to ensure customer needs are accurately represented and addressed.
• Apply strong project and time management skills to juggle multiple client implementations with varying priorities and deadlines.
• Communicate complex technical and financial concepts clearly to both technical and non-technical audiences, including franchise owners and operations managers.
• Adapt quickly to changing priorities and ambiguous situations while maintaining focus on customer outcomes and project deliverables.

🎯 Requirements

• Proven ability to manage multiple priorities and projects simultaneously
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to clearly communicate technical and financial concepts
• Comfortable navigating ambiguity and adapting to changing priorities
• Excellent written and verbal communication skills with both technical and non-technical audiences
• Hospitality industry experience in a management capacity highly preferred

🏖️ Benefits

• Remote work flexibility with support from USA hub locations
• Equal employment opportunities with no discrimination based on race, color, religion, sex, national origin, age, disability, or genetics
• Reasonable accommodations provided for individuals with disabilities
• Opportunity to work with industry-leading restaurant technology solutions across 100,000+ restaurants globally

Skills & Technologies

Remote

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PAR Technology Corporation

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About PAR Technology Corporation

PAR Technology Corporation provides cloud-based point-of-sale and back-office software, integrated hardware, and professional services for restaurants and retail chains worldwide. The Brink POS and PAR Data Central platforms manage orders, inventory, labor, and customer engagement across corporate and franchise locations, while rugged terminals and kitchen systems ensure reliable operations. Founded in 1968, the company supports multi-unit brands such as Taco Bell, Subway, and Arby’s with scalable solutions, analytics, and 24/7 support to improve efficiency and guest experience.

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