Fraud Operations Manager

DailyPay, Inc.

Job Overview

Location

US-Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead the Fraud Operations team responsible for minimizing fraud across DailyPay’s on-demand pay, debit card, and marketplace rewards platforms.
• Own and drive Key Results (KRs) for the fraud department, developing and executing strategies to achieve and exceed confirmed fraud rate targets.
• Design and implement Standard Operating Procedures (SOPs) for fraud investigations to ensure consistency, scalability, and compliance.
• Oversee a team of 5–15 fraud investigators and 3–5 team leads, providing coaching, performance management, and career development guidance.
• Collaborate cross-functionally with PeopleOps and Finance to design and scale the long-term staffing model, including the creation of specialized sub-teams.
• Serve as the primary point of contact for technical and operational discussions with critical external partners to align fraud detection logic and ensure regulatory compliance.
• Partner with Compliance, Legal, Product, and Engineering teams to embed risk controls into the product lifecycle and new product launches.
• Author executive summaries and board-level reports that quantify the financial ROI of the fraud program and communicate impact to senior leadership.
• Evaluate, test, and implement new fraud detection technologies and automation tools to enhance prevention capabilities and operational efficiency.
• Direct end-to-end operational implementation for product launches and market expansions, ensuring all investigative workflows are optimized for new regions and use cases.
• Lead the department’s response to system-wide incidents or waves of bad-actor activity, coordinating with Engineering and Product to deploy immediate mitigations and prevent recurrence.
• Translate complex technical fraud findings into clear business insights for non-technical stakeholders across the organization.
• Maintain deep expertise in high-growth fintech fraud typologies including Account Takeover (ATO), identity theft, and debit card fraud.
• Continuously monitor and improve fraud metrics, reporting structures, and team performance benchmarks to support data-driven decision-making.
• Foster a culture of intellectual honesty, curiosity, and proactive problem-solving within the fraud operations team.

🎯 Requirements

• Bachelor’s degree with 6–10 years of experience in fraud, accounting, or finance
• Minimum of 2 years of people management and leadership experience
• Mastery of high-growth fintech fraud typologies, including Account Takeover (ATO), identity theft, and debit card fraud
• Advanced proficiency in SQL and experience applying AI/Automation tools to optimize operational workflows and capacity
• Exceptional interpersonal skills with a proven ability to translate technical fraud findings into business insights for cross-functional partners
• Multi-institutional fintech experience and CFE certification preferred

🏖️ Benefits

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Unlimited PTO
• 401K with company match
• Employee Assistance Program

Skills & Technologies

Remote

Degree Required

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DailyPay, Inc.

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About DailyPay, Inc.

DailyPay provides an on-demand pay platform that integrates with employer payroll systems, allowing employees to access earned wages before the scheduled payday. Founded in 2015 and headquartered in New York City, the company partners with enterprises across retail, hospitality, healthcare and contact-center industries to offer real-time pay transfers, automated savings, financial counseling and analytics dashboards that reduce turnover and support workforce financial wellness.

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