Job Overview
Location
Montréal
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 16, 2026
Full Job Description
📋 Description
- • The position of fraud prevention advisor with the Desjardins Group Security Office involves more than working in a call centre.
- • You actively help to protect thousands of members and clients, making a real, positive impact.
- • As a fraud prevention advisor, you play a key role in preventing fraud by taking the necessary steps to detect and combat suspicious activities, while minimizing financial losses.
- • You ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures.
- • Interpersonal savvy is essential.
- • More specifically, you will be required to:
- • Collect, compile and analyze the type and nature of suspicious transactions.
- • Advise members and clients who are victims of fraud on preventive measures.
- • Establish an advisory relationship by identifying current and potential needs.
- • Identify operational risks and continuously help improve the Desjardins Group Security Office’s activities.
- • Assist and support members and clients who are victims of various scams, ensuring they are satisfied with the support received and have an understanding of fraud.
🎯 Requirements
- • General college diploma in a related field.
- • A minimum of one year of relevant experience.
- • Knowledge of French is required.
- • Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients.
- • Available to come to the office occasionally during training and once a month afterwards.
- • Available to work Monday to Sunday between 7:00 a.m. and midnight.
🏖️ Benefits
- • A competitive hourly rate starting at $25.76/hour plus a shift premium (where applicable).
- • An annual performance-related bonus.
- • 4 weeks of flexible vacation starting in the first year.
- • Defined benefit pension plan that provides predictable, stable income throughout retirement.
- • Group insurance, including telemedicine.
- • Reimbursement of health and wellness expenses and telework equipment.
Skills & Technologies
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About Fédération des caisses Desjardins du Québec
Fédération des caisses Desjardins du Québec is a Québec-based cooperative financial group offering banking, insurance, wealth management, and brokerage services. Founded in 1900, it operates 238 caisses with 7.5 million members and clients across Québec, Ontario, and the U.S. The federation encompasses Desjardins General Insurance, Wealth Management, and Capital Markets divisions, holding over CAD 400 billion in assets. Governed by a democratic structure, it prioritizes local development, community investment, and cooperative values while providing integrated financial solutions to individuals, businesses, and public-sector entities.
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