Job Overview
Location
Home-Based - GBR
Job Type
Full-time
Category
Other
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • Conducting initial reviews and assessments (paper-based, face-to-face, video, or telephone) to evaluate how a claimant’s health condition or disability affects their day-to-day life, supporting DWP decisions on disability allowances.
- • Observing and reporting on individuals’ ability to carry out activities, analysing clinical information, and creating comprehensive 3,000–4,000-word evidence-based reports (up to 3 per day) with sufficient detail and justification.
- • Working within Capita Health Assessment Advisory Service (HAAS), delivering unbiased assessments for PIP, ESA, UC, and specialist benefits across Midlands, Wales, and Northern Ireland, contributing to fairer access to support for vulnerable people.
- • Developing clinical knowledge, expanding assessment skills beyond direct care, and making evidence-based clinical recommendations while receiving comprehensive training and self-development time.
🎯 Requirements
- • One year’s post-registration experience as a nurse (RMN, RNLD, RGN), occupational therapist, physiotherapist, or paramedic.
- • Full registration with a relevant UK regulatory body (NMC, HCPC, or equivalent) without restrictions, conditions, and with a valid PIN.
- • Excellent observational and communication skills, including the ability to listen, empathise, and gather detailed information from claimants.
- • Ability to work efficiently, produce timely reports, and meet performance targets.
- • Solid experience using IT and Microsoft Office, including remote system access.
- • Current valid driving licence or access to transport for attending assessment centres on a rota basis.
- • Welsh language skills (spoken and/or written) are desirable to support Welsh-speaking service users effectively.
🏖️ Benefits
- • Competitive starting salary of £39,500, increasing to £40,500 upon achieving DWP approval.
- • Eligibility for a discretionary bonus of 10% of base salary after approval, subject to quality and performance.
- • 25 days’ holiday (rising to 27 after 5 years) with option to buy additional leave.
- • Annual professional registration fee reimbursement and support for revalidation.
- • Company-matched pension, life assurance, cycle2work scheme, 15 weeks’ fully paid maternity/adoption/shared parental leave, and two weeks’ paternity pay.
- • Access to Headspace app for employee and up to five family/friends, paid volunteering days, referral rewards, and discounted lifestyle benefits.
- • Access to Employee Network Groups promoting diversity, inclusion, and peer learning across Capita.
Skills & Technologies
About Capita plc
Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.
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