Job Overview
Location
Berlin
Job Type
Full-time
Category
Customer Success
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As a German-speaking Customer Success Manager / Account Manager (m/f/d) for the Mid-Market segment at Leapsome, you will be responsible for helping customers achieve maximum impact from the Leapsome platform while building and maintaining meaningful relationships that drive retention, expansion, and customer satisfaction.
- • Your day-to-day responsibilities include proactively managing customer relationships to minimize churn, identifying expansion and cross-selling opportunities, owning customer renewals, driving net revenue retention, monitoring and improving customer success KPIs (such as NRR, GRR, health scores, adoption rates, and time-to-value), gathering customer feedback to inform product improvements, and collaborating with product and engineering teams to shape the platform’s evolution.
- • Leapsome is an AI-powered people platform revolutionizing HR for modern teams, trusted by thousands of organizations globally and backed by $60 million in Series A funding from Insight Partners. The company’s mission is to make work fulfilling for everyone by enabling high-performing teams through automated, connected, and simplified HR processes across the employee lifecycle.
- • In this role, you will develop deep expertise in SaaS customer success, HR technology, and B2B account management while contributing directly to product strategy and company growth. You’ll have the opportunity to master customer lifecycle management, refine data-driven success processes, and grow your impact in a fast-moving, mission-driven scale-up shaping the future of work.
🎯 Requirements
- • University degree or equivalent work experience; 3+ years in Customer Success, Sales, Account Management, or a similar customer-facing role, ideally in a B2B SaaS company
- • Fluent in English and German, both in written and spoken form
- • Proven track record of managing customer renewals and driving net revenue retention
- • Experience with CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero)
- • Passionate about the future of work and continuous learning, with a desire to build real impact in the HR tech space
- • Previous experience in HR tech or People Operations software (nice-to-have)
🏖️ Benefits
- • Hybrid work model with flexibility to work from home or in Leapsome’s Berlin offices
- • 30 vacation days per year plus public holidays (option to upgrade to 40 days at adjusted pay) and a month-long paid sabbatical after 5 years
- • Yearly development budget of €2,000 and access to Good Habitz platform for learning and development
- • Free Urban Sports Club membership and Oliva subscription for health and wellness
- • Access to 1:1 therapy sessions via mental health partner, plus company workshops on mindfulness and digital wellness
- • Monthly team activities (e.g., kayaking, laser tag, game nights) and a one-time work-from-home stipend of €1,000
Skills & Technologies
About Leapsome GmbH
Leapsome GmbH provides an all-in-one people enablement platform that unites performance management, employee engagement surveys, learning paths, and compensation workflows. Founded in Berlin in 2016, the SaaS company targets mid-market and enterprise organizations seeking continuous feedback, goal alignment, and personalized development at scale. Core features include 360° reviews, OKR tracking, onboarding checklists, pulse surveys, and analytics dashboards designed to improve retention and productivity. The software integrates with HRIS, Slack, Microsoft Teams, Jira, and other workplace tools, and is GDPR and SOC 2 compliant. Serving over 1,500 customers across 60 countries, Leapsome operates on a subscription model.
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