Gestionnaire sinistres – Assurance voyage – 100% Home Office
Job Overview
Location
4 Locations
Job Type
Full-time
Category
HR & Recruiting
Date Posted
June 15, 2026
Full Job Description
📋 Description
- • Gestionnaire sinistres – Assurance voyage – 100% Home Office: This role is critical to Sedgwick’s mission of supporting individuals facing unexpected events, particularly in the French travel insurance market, by managing claims with empathy and precision to uphold the company’s ‘we care’ commitment.
- • Day to day, you will manage and process travel insurance claims (lost luggage, medical expenses, trip interruption, etc.) for France-based clients, communicate daily with policyholders, providers, and international partners, analyze coverage to determine claim eligibility, maintain accurate administrative records in internal systems, and contribute to process improvements and service quality initiatives.
- • You will join a dynamic, international team within Sedgwick Germany GmbH in Düsseldorf, part of a global leader in claims management, risk analysis, and adjusting, where the stability of a large multinational combines with the agility of a human-scale organization serving primarily insurance clients.
- • In this role, you will develop expertise in international claims handling, strengthen trilingual communication (French, German, English), gain proficiency in claims management systems, enhance customer service and problem-solving skills, and grow professionally through access to Workday Learning and Sedgwick University, all while enjoying a supportive, inclusive work environment that values work-life balance and employee well-being.
🎯 Requirements
- • Formation en assurance (type BTS Assurance, Licence professionnelle) ou formation commerciale équivalente
- • Excellente maîtrise du français (niveau natif ou équivalent) et bon niveau d’allemand et d’anglais, à l’oral comme à l’écrit
- • Sens du service client, aisance relationnelle et excellente communication
- • À l’aise avec les outils informatiques, notamment MS Office ; une expérience sur des outils de gestion de sinistres est un plus
- • Organisation, autonomie et esprit d’équipe
🏖️ Benefits
- • Poste varié et responsabilisant au sein d’une équipe à taille humaine avec les avantages d’un grand groupe international
- • Organisation flexible avec 100 % télétravail, incluant l’équipement complet de votre poste de travail à domicile
- • Opportunités de formation continues via Workday Learning et la Sedgwick University
- • Avantages attractifs : Wellpass (sport & bien-être), leasing de vélos, épargne salariale, parking, boissons et snacks au bureau
- • 30 jours de congés payés + les 24 et 31 décembre offerts
- • Jusqu’à 20 jours de télétravail à l’étranger (« workation »)
- • Environnement de travail convivial où les chiens sont aussi les bienvenus
Skills & Technologies
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About Sedgwick Claims Management Services, Inc.
Sedgwick is a global provider of technology-enabled risk, benefits and integrated business solutions, primarily handling insurance claims, managed care, absence and disability, and productivity management for employers, carriers, and administrators. The company processes millions of claims annually across workers' compensation, property, casualty, disability, and other lines, leveraging analytics and digital platforms to improve outcomes, reduce costs, and enhance customer and employee experiences.
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