Global Client Environments Engineer

📋 Description

• • As a Global Client Environments Engineer at Rimini Street, you will be at the forefront of establishing and managing the technical infrastructure required to deliver our industry-leading enterprise software support services to a global clientele.
• • This pivotal role involves a dynamic blend of technical project management, intricate problem resolution, and proactive risk assessment, ensuring seamless integration and ongoing support for our clients' critical ERP systems.
• • You will be the primary technical liaison between Rimini Street and our diverse client base, guiding them through the essential steps of establishing secure and reliable remote access to their environments.
• • Your responsibilities will encompass managing multiple complex technical projects concurrently, requiring exceptional organizational skills and the ability to prioritize effectively.
• • You will delve into the core technical aspects of various ERP products, including JD Edwards, Oracle E-Business Suite, Hyperion, and SAP, leveraging this knowledge to troubleshoot and resolve challenging issues.
• • A key aspect of the role is to expertly address client inquiries and concerns, including navigating difficult conversations and providing clear, concise explanations of technical processes and solutions.
• • You will be responsible for the installation and configuration of specialized software tools integral to the supported ERP products, ensuring they are deployed correctly and efficiently.
• • The role demands proactive engagement with clients, including hosting calls to meticulously explain Rimini Street's technical onboarding requirements and best practices.
• • You will meticulously plan and execute projects focused on establishing robust remote access to client networks, a critical component of our support model.
• • Managing technical tasks related to software archiving, whether performed on-site at client locations or through cloud-hosted solutions, will be a regular duty.
• • You will utilize Salesforce's Collaborative Product Development tool to manage and track the progress of multiple client projects, ensuring all stakeholders are informed.
• • A commitment to continuous process improvement is essential, as you will be tasked with identifying and implementing enhancements to increase efficiency and effectiveness in client onboarding and environment management.
• • You will play a crucial role in maintaining compliance with ISO standards by tracking and recording necessary evidence, ensuring timely status updates are provided to relevant parties.
• • Flexibility is key, as you may be required to host and participate in client calls outside of normal business hours to address and resolve mission-critical tasks, demonstrating a commitment to client success.
• • You will need to be adept at offering creative and effective alternative solutions to client remote access or environment-related challenges, often under the pressure of tight deadlines.
• • This role offers a unique opportunity to work with a global leader in enterprise software support, contributing directly to client satisfaction and the company's continued growth.
• • You will collaborate with a diverse, remote-based team of professionals, fostering a culture of shared success and continuous learning.
• • The position requires a strong understanding of ERP application suites and the ability to translate complex technical information into actionable plans and clear client communications.
• • By ensuring smooth technical onboarding, you directly impact the client's ability to leverage Rimini Street's support services, enhancing their operational efficiency and cost savings.
• • You will be instrumental in assessing and mitigating technical risks associated with client environments, safeguarding the integrity of their systems.
• • This role is ideal for an individual who thrives in a challenging, fast-paced environment and is passionate about delivering exceptional technical solutions and client experiences.