Global Recruitment Ops specialist

Back Market Inc.

Job Overview

Location

Paris

Job Type

Full-time

Full Job Description

📋 Description

• Design and deploy a unified talent acquisition intake process across all verticals to ensure consistency, adoption, and auditability
• Build and maintain job-family-specific scorecards in partnership with each TA team to standardize evaluation criteria
• Define, publish, and enforce SLAs by vertical to ensure accountability and performance alignment
• Create and maintain the TA wiki as the single source of truth for all processes, templates, and operational standards
• Develop structured onboarding programs for new individual contributors and incoming RPO partners
• Conduct quarterly process audits to identify drift, degradation, or non-compliance and implement corrective actions
• Build and maintain the monthly ExCo TA dashboard with executive-level insights and KPIs
• Produce hiring manager dashboards by vertical to enable data-informed decision-making
• Run quarterly candidate NPS analysis by vertical, track trends, and trigger corrective alerts for declining experiences
• Measure and report on the impact of TA transformation initiatives using before/after metrics
• Partner with the Head of TA to establish conditions for reliable, actionable, and standardized reporting
• Lead full deployment and configuration of ATS and CRM systems across all verticals (Lever, Greenhouse, Ashby, or equivalent)
• Identify and eliminate low-value manual tasks through workflow automation within the TA tech stack
• Build and maintain integrations between ATS, HRIS, and other HR systems to ensure seamless data flow
• Develop a 12-month AI roadmap in partnership with the Head of TA, identifying use cases such as job description generation, CV screening support, and candidate communication automation
• Pilot and evaluate AI tools (e.g., Dust and equivalents), track adoption rates, and measure efficiency gains
• Train TA teams on AI tools and embed them into existing workflows to drive scalability
• Set up degradation alerts on key metrics including candidate NPS, time-to-hire (TTH), and interviews-to-hire ratios
• Monitor cross-vertical consistency in process execution, evaluation criteria, and candidate experience
• Produce corrective action plans when SLAs are missed or KPIs show sustained degradation
• Report quarterly to the Head of TA on the operational health and performance of TA across all verticals
• Serve as the primary operational interface with HRIS on data flows, system integrations, and reporting requirements
• Interface with Compensation & Benefits (C&B) to embed compensation benchmark data into TA reporting
• Support People Partners in designing and implementing the internal mobility tracking process
• Coordinate with RPO partners to ensure SLA compliance and performance reporting alignment
• Maintain a strong data culture by critically interpreting TA metrics beyond surface-level reporting
• Operate fully bilingually in French and English to support global TA operations

🎯 Requirements

• 5-8 years of experience in Talent Acquisition, with at least 2-3 years specifically in Recruitment Operations (RecOps)
• Proven experience deploying and optimizing ATS/CRM platforms such as Lever, Greenhouse, Ashby, or equivalent
• Demonstrated ability to build TA dashboards and deliver C-level reporting with actionable insights
• Experience designing processes in a scale-up or high-growth environment
• Strong data culture: ability to critically analyze TA metrics, not just report them
• Genuine interest in AI applications within HR operations and experience piloting AI tools

🏖️ Benefits

• Hybrid work environment with 2 remote days per week and 1 remote work week per quarter, plus 3 flex days
• Mission-driven work environment where daily impact contributes to reducing global carbon emissions
• Access to Employee Resource Groups, mentorship programs, comprehensive accessibility policies, and cultural competency training

Skills & Technologies

Design

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

Back Market Inc.

Visit Website

About Back Market Inc.

Back Market operates an online marketplace specializing in professionally refurbished electronics. Founded in 2014 and headquartered in Paris, the company connects certified refurbishers with consumers across North America and Europe, offering smartphones, laptops, tablets, and household appliances. Each device undergoes testing, repair, and quality control to meet warranty-backed standards. The platform aims to extend product lifecycles, reduce electronic waste, and provide affordable alternatives to new electronics. Sellers are vetted for compliance, and Back Market handles logistics, customer support, and guarantees. Revenue comes from commissions on sales and partnerships with carriers and insurers.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.