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Global T E Process Owner SAP Concur Expert

Owens-Illinois, Inc.

Job Overview

Location

Envigado, Antioquia, co

Job Type

Full-time

Full Job Description

📋 Description

• As the Global Travel & Expense (T&E) Process Owner, you will be instrumental in shaping and optimizing Owens-Illinois' worldwide travel and expense management strategies. This pivotal role demands a deep understanding of global T&E policies, best practices, and the strategic application of technology to ensure seamless, compliant, and cost-effective operations across the organization.
• You will serve as the central point of expertise for all aspects of the company's global travel and expense processes, ensuring strict adherence to established policies and regulatory requirements. Your primary focus will be on maintaining and enhancing the integrity and efficiency of these critical financial workflows.
• A significant component of this role involves the meticulous management of the Vendor Query Portal. You will oversee the entire lifecycle of vendor query resolution, from initial submission to final resolution, ensuring a smooth and transparent process for all stakeholders. This includes collaborating closely with IT and external vendors to continuously improve the portal's functionality, user experience, and overall effectiveness.
• Furthermore, you will establish and lead a centralized Help Desk function dedicated to addressing a wide range of internal and external inquiries related to vendor interactions and T&E processes. This involves implementing and managing best-in-class help desk operations, leveraging ticketing systems for efficient tracking and resolution, and developing a comprehensive knowledge base to empower users and support staff.
• As a subject matter expert, you will be the go-to resource for resolving complex vendor queries and T&E-related inquiries. You will provide expert guidance and support to your team and other departments, ensuring that all issues are addressed promptly and effectively. This includes developing and implementing robust escalation procedures for high-priority issues, guaranteeing swift resolution and maintaining high levels of stakeholder satisfaction.
• Vendor relationship management is another key area of responsibility. You will work hand-in-hand with procurement and vendor management teams to identify recurring trends in vendor queries. By proactively addressing these patterns, you will contribute to minimizing future issues and fostering stronger, more collaborative relationships with our key vendors through consistent, effective communication and problem-solving.
• Your expertise will extend to the strategic use of SAP Concur, serving as the organization's primary Concur system expert. You will be responsible for delivering advanced training and ongoing support to users across all levels of the company. This includes partnering with IT teams to manage system upgrades, implement enhancements, and ensure the platform remains optimized to meet evolving business needs.
• You will meticulously monitor the expense reporting process, overseeing the thorough review and auditing of all submitted expense reports. This critical function ensures accuracy, policy compliance, and completeness, while also implementing and maintaining robust internal controls to mitigate financial risks and prevent fraud.
• Ensuring global compliance is paramount. You will be responsible for guaranteeing adherence to all global travel and expense policies, relevant regulatory requirements, and industry best practices. This requires staying abreast of changes in legislation and updating policies and procedures accordingly to maintain a compliant and risk-averse environment.
• You will be tasked with investigating and resolving intricate issues related to invoice processing, payment discrepancies, and vendor inquiries. Your ability to provide timely and effective solutions will be crucial for maintaining the continuous flow of critical business operations.
• For critical matters, you will manage the escalation of invoice discrepancies or issues arising from OCR, workflows, or general invoice processing to the appropriate departments or individuals, ensuring effective and timely resolution within the organization.
• Generating and analyzing comprehensive reports related to travel and expenses will be a core activity. You will provide expert insights and actionable recommendations for process improvements, and develop and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of T&E processes.
• Finally, you will be responsible for the approval and maintenance of Desktop Procedures (DTPs). These detailed, step-by-step guides are essential for ensuring consistency, accuracy, and standardization in the execution of daily tasks within the Invoice to Pay process, thereby reinforcing operational excellence.
• The scope and impact of this role are significant. You will directly influence financial savings through optimized T&E spend, enhance operational efficiency by streamlining processes, ensure robust compliance with global regulations, and improve both employee and vendor satisfaction through effective support and issue resolution. Your strategic oversight of T&E management and vendor query resolution will be a cornerstone of sound financial governance and operational excellence at Owens-Illinois.

🎯 Requirements

• Proven expertise in SAP Concur, including system administration, configuration, and end-user support.
• Demonstrated experience in managing global travel and expense policies and processes, ensuring compliance and driving efficiency.
• Strong understanding of invoice processing, payment discrepancies, and vendor query resolution mechanisms.
• Excellent analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors.

🏖️ Benefits

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career advancement within a global organization.
• A dynamic and collaborative work environment.
• Potential for international exposure and cross-cultural collaboration.
• Contribution to optimizing global financial processes and driving significant business impact.

Skills & Technologies

Onsite

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Owens-Illinois, Inc.

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About Owens-Illinois, Inc.

Owens-Illinois, Inc. (O-I) is a global leader in the design and manufacturing of innovative glass packaging for the food and beverage industry. With a rich history spanning over a century, O-I is committed to sustainability and responsible manufacturing practices. The company operates a network of manufacturing facilities worldwide, serving a diverse customer base that includes many of the world's most recognized brands. O-I's expertise lies in creating high-quality, safe, and environmentally friendly glass containers that enhance the consumer experience and contribute to a circular economy. They are dedicated to advancing glass technology and providing solutions that meet the evolving needs of their customers and the planet.

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